Ambulatory Patient Services Specialist II

Texas Children's; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Texas Children's is seeking an Ambulatory Services Representative II to be the first point of contact for patients, providers, and staff in ambulatory clinics. You will register patients, verify demographics, assist with virtual visits, and coordinate appointments and referrals while maintaining smooth patient flow.

Responsibilities include verifying insurance benefits, obtaining authorizations, collecting payments, and supporting clinic operations.

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience OR 2 years of clerical, medical office, or business experience in a healthcare environment required.

Responsibilities

• Perform patient registration procedures, verify demographics, and ensure necessary forms are provided.
• Help orient patients to the virtual visit process and set up technology when applicable.
• Communicate with patients, staff, and providers about arrivals, delays, and appointments.
• Schedule and confirm appointments, coordinate referrals and rescheduling, and provide prep information to patients.

Skills

Customer service

Communication

Healthcare environment

Education

High school diploma or GED

Job description

Texas Children's is seeking an Ambulatory Services Representative II to be the first point of contact for patients, providers, and staff in ambulatory clinics. You will register patients, verify demographics, assist with virtual visits, and coordinate appointments and referrals while maintaining smooth patient flow.

Responsibilities include verifying insurance benefits, obtaining authorizations, collecting payments, and supporting clinic operations.