Pediatric Admissions Specialist - Home Care Impact

Pediatric Home Service, Inc.; Houston (TX); Hybrid; USD 38.000 - 46.000; Vollzeit

Benefits dieser Stelle

PTO

401(k) Matching

Tuition Reimbursement

Health Insurance

Dental Insurance

Disability & Life Insurance

Zusammenfassung

Pediatric Home Service is seeking an Admissions Representative in Houston, TX to join our fast-paced Customer Service team. You will manage DME intake, patient referrals, insurance authorizations, and ongoing patient records, while supporting after-hours on-call rotations.

The role emphasizes organization, clear communication, and a patient-centered approach as we support medically complex children at home with families.

Qualifikationen

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• DME intake/admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills; customer service mindset required.
• Experience with Brightree EHR is a plus.

Aufgaben

• Performs intake of Durable Medical Equipment (DME) through the Brightree database.
• Coordinates the New Product Request process.
• Coordinates activities of the Customer Service (CS) helpdesk.
• Performs duties of the Coordinator of the Day (COD).
• Obtains new patient referrals.
• Obtains insurance authorization information as required for products and services provided by PHS.
• Obtains ongoing patient supply orders.
• Obtains prescriber orders for products and services provided by PHS.
• Maintains all patient information on an ongoing basis.
• Coordinates intake process for specialized organizations.
• Supports evening and Saturday on-call staff.
• Addresses billing or service complaints and refers to appropriate departments for investigation.
• Reads orders and shipping documents to determine items to move or distribute.
• Coordinates service for evening deliveries.
• Processes paperwork from delivered items for intake.
• Prepares patient paperwork for billing.
• On-call duties/rotation may be required.
• Other duties as assigned.

Kenntnisse

Customer service

Communication

Organization

Problem solving

Multi-tasking

Ausbildung

High school diploma or equivalent

Tools

Brightree EHR

Jobbeschreibung

Pediatric Home Service is seeking an Admissions Representative in Houston, TX to join our fast-paced Customer Service team. You will manage DME intake, patient referrals, insurance authorizations, and ongoing patient records, while supporting after-hours on-call rotations.

The role emphasizes organization, clear communication, and a patient-centered approach as we support medically complex children at home with families.