Pediatric Patient Services Coordinator

Pediatric Home Service, Inc.; Houston (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Tuition Reimbursement

Professional Development & Learning

Health and Dental insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service, Inc. in Houston, TX, is seeking a full-time Patient Service Representative to join our fast-paced, customer-focused team. You will handle DME intake, coordinate orders, and support both patients and internal staff through the help desk, email, and in-person interactions.

The role emphasizes accuracy, HIPAA compliance, and strong communication while providing growth opportunities in pediatric home care. Monday–Friday, 8am–5pm with comprehensive benefits.

Qualifications

• High school diploma or 1–6 months related experience.
• DME intake/admissions experience preferred.
• Highly organized with strong multitasking and communication skills.
• Experience with Brightree EHR is a plus.

Responsibilities

• Creates and confirms delivery tickets for Durable Medical Equipment (DME).
• Creates IV Delivery Tickets (as applicable).
• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters.
• Serves as the Patient Services Coordinator of the Day (COD) (as applicable).
• Maintains database of physician orders.
• Performs call-outs.
• Processes returned mail.
• Obtains patient supply orders via telephone, fax or helpdesk.
• Obtains physician orders for products and services provided.
• Obtains and assists with new patient referrals via telephone and completes the DME intake.
• Updates patient account information on an ongoing basis, including patient change forms.
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Coordinates courier service with appropriate staff for deliveries as needed.
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Keyboard skills

Education

High school diploma

Tools

Brightree EHR

Job description

Pediatric Home Service, Inc. in Houston, TX, is seeking a full-time Patient Service Representative to join our fast-paced, customer-focused team. You will handle DME intake, coordinate orders, and support both patients and internal staff through the help desk, email, and in-person interactions.

The role emphasizes accuracy, HIPAA compliance, and strong communication while providing growth opportunities in pediatric home care. Monday–Friday, 8am–5pm with comprehensive benefits.