Admissions Specialist - Pediatric Home Care & DME

Craig HomeCare; San Antonio (TX); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Health Insurance

Dental Insurance

Short/Long Term Disability

Life Insurance

Résumé du poste

Pediatric Home Service is seeking a full-time Admissions Representative based in San Antonio, TX. This customer-focused role supports the intake of DME, coordinates the New Product Request process, and manages the CS helpdesk with a team dedicated to serving medically complex children and families.

You will handle referrals, insurance information, billing paperwork, and on-call rotations, contributing to a collaborative, patient-centered environment.

Qualifications

• High school diploma or 1–6 months of related experience or training.
• Experience with Durable Medical Equipment intake is preferred.
• Strong organizational and communication skills.

Responsabilités

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains supporting documentation
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains insurance benefits & completes data entry requirements
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Enters new prescriber information into database
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing
• On-call duties/rotation may be required based on business need
• Other duties as assigned

Connaissances

Customer service

Organization

Communication

Multi-tasking

Formation

High school diploma

Outils

Brightree EHR

Description du poste

Pediatric Home Service is seeking a full-time Admissions Representative based in San Antonio, TX. This customer-focused role supports the intake of DME, coordinates the New Product Request process, and manages the CS helpdesk with a team dedicated to serving medically complex children and families.

You will handle referrals, insurance information, billing paperwork, and on-call rotations, contributing to a collaborative, patient-centered environment.