Admissions Representative

Craig HomeCare; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Health and Dental insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service is seeking a full-time Admissions Representative in Houston, TX. Join a customer-focused team and help manage intake, referrals, and insurance information for medically complex patients receiving home care.

You will support the CS helpdesk, coordinate intake with specialized organizations, and assist in billing paperwork while working Monday through Friday, 8am–5pm. Commitment to high-quality patient care is essential.

Qualifications

• High school diploma or related experience.
• Experience in Durable Medical Equipment (DME) intake/admissions preferred.
• Strong communication, organization and problem solving skills.

Responsibilities

• Performs intake of Durable Medical Equipment (DME) through the Brightree database.
• Coordinates the New Product Request process.
• Coordinates activities of the Customer Service (CS) helpdesk.
• Performs duties of the Coordinator of the Day (COD).
• Obtains new patient referrals and supporting documentation.
• Obtains insurance authorization information as required for products and services provided by PHS.
• Obtains insurance benefits and completes data entry requirements.
• Obtains ongoing patient supply orders.
• Obtains prescriber orders for products and services provided by PHS.
• Maintains all patient information on an ongoing basis.
• Enters new prescriber information into database.
• Coordinates intake process for specialized organizations.
• Supports evening and Saturday on-call staff.
• Addresses billing/service complaints and routes for investigation.
• Reads orders to determine items to move or distribute.
• Coordinates service for evening deliveries.
• Process and coordinates paperwork for intake.
• Prepare patient paperwork for billing.
• On-call duties/rotation may be required.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Organizational skills

Keyboard skills

Education

High school diploma

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Representative
• Location: Houston, TX
• Hours: Monday-Friday, 8am-5pm

THE POSITION:

We are looking for a full-time Admissions Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Performs intake of Durable Medical Equipment (DME), through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service (CS) helpdesk
• Performs duties of the Coordinator of the Day (COD)
• Obtains new patient referrals
• Obtains supporting documentation
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains insurance benefits & completes data entry requirements
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHSCompletes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Enters new prescriber information into database
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on-call staff
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Reads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing
• On-call duties/rotation may be required based on business need
• Other duties as assigned

REQUIREMENTS:

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123