Pediatric Admin Lead - Team Coaching & Monthly Bonus

Pdocforkids; Memphis (TN); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Monthly production bonus

401(k) with company matching

Paid time off (PTO)

Dental care discounts for employees'孩子

Supportive, team-oriented environment

Opportunities for professional growth

Job summary

Pediatric Dental Care of Memphis is seeking an organized, dependable Admin Lead to oversee daily front-office operations and support the administrative team. This role ensures consistent workflows, accurate scheduling and financial processes, and training for staff to uphold PDC standards while delivering exceptional patient experiences.

You will lead by example, communicate effectively, manage daily tasks, and escalate issues to the Operations Director across locations, maintaining a welcoming,

Qualifications

• Minimum of prior leadership or team lead experience.
• Dental or medical administrative background preferred.
• Experience with patient scheduling, insurance, and financial processes.
• Excellent communication, organization, and problem-solving skills.
• Ability to train and coach staff while maintaining accountability.
• Ability to manage competing priorities and daily operations.

Responsibilities

• Lead, support, and hold admin team accountable to PDC standards.
• Train staff on workflows, scheduling, insurance, and financial procedures.
• Coordinate coverage, answer questions, ensure tasks are completed.
• Communicate staffing and performance concerns to the Operations Director.
• Collaborate with Clinical Leads to maintain cross-location operations.
• Oversee opening/closing, review Slack, email, calendars, reports.
• Monitor schedules, check-ins, new patient forms, confirmations.
• Review insurance verification reports and address issues.
• Manage private insurance changes, recalculate costs, obtain signatures.
• Track show rates and scheduling trends.
• Oversee daily cash reconciliation, posting, deposits.
• Secure payments, reconcile, and manage petty cash.
• Maintain patient documentation in Curve and scans routing.
• Keep office organized and professional.
• Escalate serious issues to the appropriate leader.
• Create welcoming environment for patients and families.
• Deliver the PDC WOW experience through communication and care.

Skills

Leadership

Communication

Organization

Problem-solving

Tools

Curve EMR

Job description

Pediatric Dental Care of Memphis is seeking an organized, dependable Admin Lead to oversee daily front-office operations and support the administrative team. This role ensures consistent workflows, accurate scheduling and financial processes, and training for staff to uphold PDC standards while delivering exceptional patient experiences.

You will lead by example, communicate effectively, manage daily tasks, and escalate issues to the Operations Director across locations, maintaining a welcoming,