Pediatric Dental Office Admin Lead

Smile More Brands LLC; Memphis (TN); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly rate

Monthly production bonus

401(k) with company matching

PTO

Dental care and orthodontic discounts

Descripción de la vacante

Pediatric Dental Care of Memphis is seeking an organized Admin Lead to oversee front-office operations, scheduling, and financial processes. You will train staff, enforce workflows, and ensure a consistently excellent patient and family experience across locations.

The role emphasizes leadership, communication, and accountability, with collaboration between clinical and administrative teams to maintain smooth daily operations.

Formación

• Prior leadership or team lead experience required.
• Dental or medical administrative experience preferred.
• Experience with patient scheduling, insurance, financial procedures, and office operations preferred.
• Strong communication, organization, problem-solving, and follow-through skills.
• Ability to train and coach team members while maintaining accountability.
• Ability to manage competing priorities while remaining hands-on with daily operations.

Responsabilidades

• Lead, support, and hold administrative team members accountable for daily responsibilities and PDC standards.
• Train new and existing team members on administrative workflows, scheduling, insurance, financial procedures, and patient communication.
• Assign responsibilities, coordinate coverage, answer questions, and follow up to ensure tasks are completed.
• Communicate staffing, performance, and training concerns to the Operations Director.
• Collaborate with Clinical Leads and other Admin Leads to maintain consistent operations across locations.
• Oversee daily opening and closing responsibilities, review Slack, email, calendars, and outstanding tasks, and ensure required reports and audits are completed.
• Monitor patient schedules, check-ins, new patient paperwork, appointment confirmations, and scheduling concerns.
• Review upcoming appointment and insurance verification reports and coordinate with the clinical team to address issues.
• Manage private insurance treatment plan changes, recalculate costs, explain changes to families, and obtain required signatures before treatment.
• Track daily show rates, review scheduling trends, and communicate concerns that may affect patient flow or office efficiency.

Conocimientos

Leadership

Training

Scheduling

Insurance

Financial procedures

Communication

Accountability

Herramientas

Curve

Descripción del empleo

Pediatric Dental Care of Memphis Admin Lead

Position Summary

Pediatric Dental Care of Memphis is seeking an organized, dependable, and people-focused Admin Lead to oversee daily front-office operations and support the administrative team. This role is responsible for maintaining consistent workflows, ensuring accurate scheduling and financial processes, training and coaching team members, and creating an exceptional experience for patients and families. The ideal candidate leads by example, communicates effectively, and holds themselves and the team accountable to PDC standards.

Key Responsibilities

Team Leadership and Training

Lead, support, and hold administrative team members accountable for daily responsibilities and PDC standards.

Train new and existing team members on administrative workflows, scheduling, insurance, financial procedures, and patient communication.

Assign responsibilities, coordinate coverage, answer questions, and follow up to ensure tasks are completed.

Communicate staffing, performance, and training concerns to the Operations Director.

Collaborate with Clinical Leads and other Admin Leads to maintain consistent operations across locations.

Daily Operations and Scheduling

Oversee daily opening and closing responsibilities, review Slack, email, calendars, and outstanding tasks, and ensure required reports and audits are completed.

Monitor patient schedules, check-ins, new patient paperwork, appointment confirmations, and scheduling concerns.

Review upcoming appointment and insurance verification reports and coordinate with the clinical team to address issues.

Manage private insurance treatment plan changes, recalculate costs, explain changes to families, and obtain required signatures before treatment.

Track daily show rates, review scheduling trends, and communicate concerns that may affect patient flow or office efficiency.

Financial Coordination and Documentation

Oversee daily cash reconciliation, payment posting, receipt matching, cash drawer and petty cash balances, and bank deposits.

Ensure cash, checks, and gift cards are secured appropriately and discrepancies are addressed.

Sort mail and ensure insurance checks, EOBs, financial records, and other documents are scanned and routed according to PDC procedures.

Maintain accurate patient documentation in Curve and ensure required financial and scanning updates are communicated through Slack.

Coordinate with the appropriate team members to resolve billing and documentation concerns.

Inventory and Office Organization

Monitor office supplies and complete weekly supply orders as assigned.

Ensure required cleaning, filing, shredding, and organization tasks are completed.

Maintain an organized, professional office environment and ensure daily responsibilities are completed before team members leave.

Accountability, Communication, and Escalation

Enforce established attendance and call-out procedures, notify the Operations Director of attendance concerns, and document absences as required.

Direct planned PTO requests and team member performance or behavioral concerns to the Operations Director.

Address routine patient and family concerns professionally and **escalate** serious or unresolved issues to the appropriate leader.

Follow PDC policies and procedures, maintain confidentiality, and communicate promptly.

Patient and Family Experience

Create a welcoming environment where patients, families, and team members feel valued, supported, respected, and cared for.

Model the PDC WOW experience through professional communication, compassion, and attention to detail.

Help resolve scheduling, financial, and treatment plan concerns while maintaining a positive patient experience.

Qualifications

Previous leadership or team lead experience required.

Dental or medical administrative experience preferred.

Experience with patient scheduling, insurance, financial procedures, and office operations preferred.

Strong communication, organization, problem-solving, and follow-through skills.

Ability to train and coach team members while maintaining accountability.

Ability to manage competing priorities while remaining hands‑on with daily operations.

Detail-oriented, dependable, and committed to following established procedures and maintaining accurate documentation.

Success in This Role Looks Like

The administrative team understands expectations, receives support, and follows through on assigned responsibilities.

Scheduling, insurance verification, financial records, reports, and documentation are accurate and completed on time.

Daily show rates, cash reconciliation, mail, and required Slack updates are consistently completed.

Office operations remain organized, efficient, and consistent.

Team member concerns are communicated and escalated appropriately.

Patients and families receive clear communication and a consistent PDC WOW experience.

What We Offer

• Competitive hourly rate
• Monthly production bonus
• 401(k) with company matching
• Paid time off (PTO)
• Dental care and orthodontic discounts for employees' children
• Supportive, team-oriented environment
• Opportunities for professional growth and leadership development