Pediatric Dental Admin Lead — Growth & WOW Experience

Smile More Brands LLC; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Monthly production bonus

401(k) with company matching

PTO

Dental care and orthodontic discounts

Job summary

Pediatric Dental Care of Memphis is seeking an organized Admin Lead to oversee front-office operations, scheduling, and financial processes. You will train staff, enforce workflows, and ensure a consistently excellent patient and family experience across locations.

The role emphasizes leadership, communication, and accountability, with collaboration between clinical and administrative teams to maintain smooth daily operations.

Qualifications

• Prior leadership or team lead experience required.
• Dental or medical administrative experience preferred.
• Experience with patient scheduling, insurance, financial procedures, and office operations preferred.
• Strong communication, organization, problem-solving, and follow-through skills.
• Ability to train and coach team members while maintaining accountability.
• Ability to manage competing priorities while remaining hands-on with daily operations.

Responsibilities

• Lead, support, and hold administrative team members accountable for daily responsibilities and PDC standards.
• Train new and existing team members on administrative workflows, scheduling, insurance, financial procedures, and patient communication.
• Assign responsibilities, coordinate coverage, answer questions, and follow up to ensure tasks are completed.
• Communicate staffing, performance, and training concerns to the Operations Director.
• Collaborate with Clinical Leads and other Admin Leads to maintain consistent operations across locations.
• Oversee daily opening and closing responsibilities, review Slack, email, calendars, and outstanding tasks, and ensure required reports and audits are completed.
• Monitor patient schedules, check-ins, new patient paperwork, appointment confirmations, and scheduling concerns.
• Review upcoming appointment and insurance verification reports and coordinate with the clinical team to address issues.
• Manage private insurance treatment plan changes, recalculate costs, explain changes to families, and obtain required signatures before treatment.
• Track daily show rates, review scheduling trends, and communicate concerns that may affect patient flow or office efficiency.

Skills

Leadership

Training

Scheduling

Insurance

Financial procedures

Communication

Accountability

Tools

Curve

Job description

Pediatric Dental Care of Memphis is seeking an organized Admin Lead to oversee front-office operations, scheduling, and financial processes. You will train staff, enforce workflows, and ensure a consistently excellent patient and family experience across locations.

The role emphasizes leadership, communication, and accountability, with collaboration between clinical and administrative teams to maintain smooth daily operations.