PCD Contingent Patient Access Representative

Nationwide Children's Hospital; Miami Gardens (FL); Hybrid; USD 20,664 - 27,552; Full time

Job summary

Nationwide Children's Hospital in Miami Gardens, Florida, is seeking a capable individual for a contingent role requiring flexible availability. Your primary duties will include greeting and registering patients, scheduling appointments, and maintaining communication with clinical staff.

The ideal candidate should have a High School Diploma and possess strong customer service and administrative skills. CPR certification is preferred, along with some healthcare experience. Availability for evenings and weekends is necessary.

Qualifications

• Must possess excellent customer service skills to assist patients and families.
• Proficiency in current technology systems is required.
• One year of healthcare experience is preferred.

Responsibilities

• Greets and registers patients upon arrival.
• Answers telephone calls and schedules appointments.
• Communicates eligibility for insurance and requirements.

Skills

Customer service

Computer skills

Strong administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Overview

Contingent Role: Flexible Availability Needed

Availability to work evenings, weekends, and mornings. Hours may range from 4-12 per shift.

Week one: Monday - Friday 8am-4:30 pm for training.

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

Not specified.

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of healthcare experience, preferred.

Physical Requirements

Occasionally

• Blood and/or Bodily Fluids
• Driving motor vehicles (work required) – additional testing may be required.
• Lifting/Carrying 0-10 lbs
• Lifting/Carrying 11-20 lbs
• Loud Noises
• Pushing/Pulling 26-40 lbs
• Pushing/Pulling 41-60 lbs
• Reaching above shoulder
• Squat/Kneel

Frequently

• Bend/Twist
• Biohazard waste
• Patient Equipment

Continuously

• Audible speech
• Chemicals/Medications
• Color vision
• Communicable Diseases and/or Pathogens
• Computer skills
• Decision making
• Depth perception
• Flexing/extending of neck
• Hand use: grasping, gripping, turning
• Hearing acuity
• Interpreting data
• Peripheral vision
• Problem solving
• Pushing/Pulling 0-25 lbs
• Repetitive hand/arm use
• Seeing – Far/near
• Sitting
• Standing
• Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within a stressful environment.

EOE M/F/Disability/Vet