Ambulatory Patient Access Representative- PCD (Part Time)

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, Ohio is seeking a dedicated individual for patient registration. The successful candidate will greet patients, schedule appointments, and manage medical charts, ensuring excellent customer service. Candidates should have a High School Diploma or equivalent, with an Associate's Degree preferred.

The role requires strong administrative skills and familiarity with healthcare processes. Experience in a healthcare setting is a plus. Join us in providing quality care to our patients and families.

Qualifications

• Experience in health care preferred.
• Demonstrated ability to navigate current technology systems.
• Strong administrative skills required.

Responsibilities

• Greet and register patients.
• Schedule appointments and manage medical charts.
• Provide excellent customer service to patients and families.

Skills

Customer service

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Overview

Hours: Monday through Friday - 3:00PM-8:30PM

Job Description Summary: Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate’s Degree, preferred.

Licensure Requirement

Not specified.

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• Occasionally: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required
• Lifting / Carrying: 0-10 lbs
• Lifting / Carrying: 11-20 lbs
• Loud Noises
• Pushing / Pulling: 26-40 lbs
• Pushing / Pulling: 41-60 lbs
• Reaching above shoulder, Squat/kneel frequently
• Bend/twist, Biohazard waste, Patient Equipment continuously
• Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
• Additional Physical Requirements performed but not listed above: Able to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

Statement

EOE M/F/Disability/Vet.