Patient Access Representative- Helping Hands Pediatrics

Nationwide Children's Hospital; North Bloomfield (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits eligible role

Job summary

Nationwide Children's Hospital is seeking a patient access professional to greet and register patients, answer phone calls, and schedule appointments. You will also pull and file medical charts as needed, ensuring accurate demographic and insurance information.

The role operates Monday through Friday, 8:00am to 5:00pm, with a full-time schedule and benefits eligible. CPR certification may be required based on position and manager direction.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree preferred.
• One year of health care experience preferred.
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Responsibilities

• Greet and register patients; answer calls, schedule appointments, and file charts as indicated.
• Obtain accurate demographic, insurance, and physician information on registrations.
• Screen data to ensure patient eligibility for insurance and communicate differences to the customer.
• Screen registrations to ensure insurance pre-certification and physician referral requirements are met.
• Assist in shadowing/precepting of new employees.

Skills

Customer service

Administrative skills

Education

High School Diploma

Associate's Degree

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

Mon-Fri 8:00am to 5:00pm

Contract Type

Fulltime

Benefits

• benefits eligible role

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"