PCD Contingent Patient Access Representative

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

10 Nationwide Children's Hospital in Columbus, Ohio is looking for a patient registration professional to provide excellent customer service. Responsibilities include greeting patients, scheduling appointments, and ensuring accurate patient data.

The ideal candidate will have a High School Diploma or equivalent, with preferred experience in healthcare. This is a flexible role requiring availability for various shifts, including evenings and weekends.

Qualifications

• High School Diploma or equivalent required.
• Preferred healthcare experience of one year.
• CPR certification (as determined by manager).

Responsibilities

• Greets and registers patients.
• Answers calls and schedules appointments.
• Screens customer data for eligibility.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Overview

Contingent Role: Flexible Availability Needed. Availability to work evenings, weekends, and mornings. Hours may range from 4-12 per shift. Week one: Monday - Friday 8:00 AM - 4:30 PM for training.

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for indicated insurance.
• Communicates differences to the customer.
• Screens registrations to ensure insurance pre‑certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self‑pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate’s Degree, preferred.

Licensure Requirement

Not specified.

Certifications

• CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

Occasionally:

• Blood and/or Bodily Fluids
• Driving motor vehicles (work required) *additional testing may be required
• Lifting / Carrying: 0-10 lbs
• Lifting / Carrying: 11-20 lbs
• Loud Noises
• Pushing / Pulling: 26-40 lbs
• Pushing / Pulling: 41-60 lbs
• Reaching above shoulder
• Squat/kneel

Frequently:

• Bend/twist
• Biohazard waste
• Patient Equipment

Continuously:

• Audible speech
• Chemicals/Medications
• Color vision
• Communicable Diseases and/or Pathogens
• Computer skills
• Decision Making
• Depth perception
• Flexing/extending of neck
• Hand use: grasping, gripping, turning
• Hearing acuity
• Interpreting Data
• Peripheral vision
• Problem solving
• Pushing / Pulling: 0-25 lbs
• Repetitive hand/arm use
• Seeing – Far/near
• Sitting
• Standing
• Walking

Additional Physical Requirements

Able to multi-task within a stressful environment.

EEO M/F/Disability/Vet