Ambulatory Patient Access Representative-Perioperative Services

Nationwide Children's Hospital; Westerville (OH); On-site; USD 22,041 - 31,684; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Registrar to greet and register patients, handle phone lines, and schedule appointments. The role involves collecting demographic and insurance information and ensuring eligibility and pre-certification requirements are met.

Applicants should have a High School Diploma or equivalent, with Associate’s Degree preferred. CPR certification may be required depending on position, and strong computer skills are essential.

Qualifications

• Demonstrated ability to provide excellent customer service to patients and families.
• Strong computer and data-entry skills for accurate registrations.
• Good communication and coordination with multiple departments.

Responsibilities

• Greets and registers patients.
• Answers telephone calls and schedules appointments.
• Obtains accurate demographic, insurance, and physician information.
• Screens customer data for insurance eligibility and pre-certification requirements.
• Guides patients on requirements for self-pay and financial assistance.
• Supports shadowing/precepting of new employees.

Skills

Customer service

Interpersonal skills

Data entry

Phone etiquette

Education

High School Diploma or equivalent

Associate’s Degree

Tools

Electronic health records

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

EOE M/F/Disability/Vet