Ambulatory Patient Access Representative-Perioperative Services

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH, is seeking a Patient Access Associate to greet and register patients, answer calls, and schedule appointments. You will collect accurate demographic and insurance information and ensure eligibility and pre-certification requirements are met.

The role emphasizes strong computer and administrative skills, with opportunities to assist in onboarding new staff. A High School Diploma is required; an Associate’s Degree is preferred.

Qualifications

• High School Diploma or equivalent is required.
• Associate’s Degree is preferred.
• One year of health care experience is preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greet and register patients and answer calls.
• Schedule appointments and manage patient charts.
• Obtain accurate demographic, insurance, and physician information.
• Screen patient data for insurance eligibility and pre-certification requirements.
• Identify self-pay patients and refer to financial assistance when applicable.
• Maintain open communication with all Patient Access and clinical staff.
• Assist in shadowing and precepting new employees.

Skills

Customer service

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Tools

CRM systems

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

EOE M/F/Disability/Vet