Ambulatory Patient Access Representative-2

Nationwide Children's Hospital; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital is seeking an outpatient registration professional to greet and register patients, answer calls, and schedule appointments. Responsibilities include pulling charts, collecting demographics and insurance details, and ensuring eligibility and pre-certification requirements are met.

The role supports patient access and collaborates with clinical staff, with CPR where required. Candidates should have a high school diploma (associate degree preferred) and strong

Qualifications

• High School Diploma or equivalent is required.
• Associate’s Degree is preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greets and registers patients and answers telephone calls.
• Schedules appointments and pulls/files medical charts as needed.
• Collects demographic, insurance, and physician information during registrations.
• Screens for insurance eligibility and pre-certification or referral requirements.
• Identify self-pay patients and direct them to financial assistance when applicable.
• Maintain open communication with departments and clinical staff.
• Assist in shadowing/precepting new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree preferred

Job description

Overview:

Monday-Friday 7:30am-4pm

Job Description Summary:

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description:

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement:

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

CPR certification (based on position and as determined by manager).

Skills:

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience:

One year of health care experience, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Able to multi-task within in a stressful environment.

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”