PC Technician: Imaging, Deployments & Remote Support

Internal Careers; Tucson (AZ); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

ASRS retirement

Paid vacation and sick time

10 paid holidays per year

Parental Leave

Tuition Reimbursement

Wellness plans

Job summary

The State of Arizona, Department of Economic Security, Division of Technology Services (DTS) in Tucson, is seeking a PC Technician to maintain in-house computer systems, desktops, and peripherals with on-site and remote support. You will image, install, configure, troubleshoot, upgrade, and track equipment, manage tickets, document processes, and support statewide DES offices.

Ideal candidates will have an associate degree with 1–3 years of desktop support experience, familiarity with Windows

Qualifications

• Associate degree plus 1–3 years in desktop support (or equivalent).
• Experience with Windows 11, MS Office 365, and remote support tools.
• Ability to troubleshoot hardware/software issues and communicate clearly.

Responsibilities

• Image, install and deploy PC hardware and peripherals statewide.
• Handle service requests via remote and on-site support and ticketing.
• Maintain device patches, antivirus, OS updates, and asset tracking.
• Evaluate hardware/software and document deployment procedures.
• Maintain warehouse inventory and manage end-user mobile devices.
• Prepare documentation for software/hardware related to PC support.

Skills

Hardware/software integration

Interpersonal communication

Planning & coordination

Education

Associate’s degree plus 1–3 years of desktop support

Tools

Windows 11

Google

MS Office 365

Virtual Machines

Citrix

Job description

The State of Arizona, Department of Economic Security, Division of Technology Services (DTS) in Tucson, is seeking a PC Technician to maintain in-house computer systems, desktops, and peripherals with on-site and remote support. You will image, install, configure, troubleshoot, upgrade, and track equipment, manage tickets, document processes, and support statewide DES offices.

Ideal candidates will have an associate degree with 1–3 years of desktop support experience, familiarity with Windows