Remote PC Technician: IT Support & Diagnostics

Internal Careers; Phoenix (AZ); Remote; USD 50,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The State of Arizona, Department of Economic Security, Division of Technology Services is seeking a PC Technician to remotely support state-issued computers, devices and peripherals across DES offices. You will perform software installs, hardware configurations, diagnostics, and ticket resolution while maintaining documentation and knowledge base.

This full-time role requires the ability to travel as needed, participate in after-hours support, and comply with security policies.

Qualifications

• Experience with remote support of DES computers and peripherals.
• Knowledge of Windows OS and Office applications.
• Ability to create and maintain technical documentation.

Responsibilities

• Process service requests and troubleshoot DES computers and peripherals.
• Remotely support state-issued PC hardware and software agency-wide.
• Maintain knowledge base and document procedures.

Skills

Remote support tools

Google Workspace

Virtual Machines

Windows OS

Documentation

Education

Associate’s degree or 1–3 years desktop support

Tools

Google Apps

Microsoft Applications

Job description

The State of Arizona, Department of Economic Security, Division of Technology Services is seeking a PC Technician to remotely support state-issued computers, devices and peripherals across DES offices. You will perform software installs, hardware configurations, diagnostics, and ticket resolution while maintaining documentation and knowledge base.

This full-time role requires the ability to travel as needed, participate in after-hours support, and comply with security policies.