PC Technician 26-40

Office of the Illinois Attorney General; Springfield (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

The Office of the Illinois Attorney General is seeking a PC Technician to provide professional IT support to staff through updating and maintaining PCs, peripherals, and software. You will troubleshoot user needs, assist with OS upgrades, install network client software, and manage inventory.

Responsibilities include diagnosing hardware and software issues, coordinating repairs with external IT vendors, installing parts, and delivering on-site support while lifting up to 50 pounds as needed.

Qualifications

• Requires completion of an Associate’s degree in computer science or related field and one (1) year of experience in technical field.
• Must possess strong oral and written communication skills, good customer service skills and phone etiquette.
• Must possess the physical ability to lift 50 pounds or more. Attendance is an essential function of this position. Experience creating and maintaining accounts using Active Directory and Microsoft Exchange is preferred.

Responsibilities

• Provides professional IT support to all staff through the configuration, installation and maintenance of PCs, laptops, all peripheral hardware and software.
• Helps troubleshoot user needs, user documents, operating system upgrades and re-installations.
• Performs network client software installation and upgrades, and maintains PC, peripheral, and software inventory.
• Diagnoses network, software, hardware and operator problems and recommends or performs minor remedial actions to correct problems or coordinate repairs with external contractual IT vendors.
• Installs replacement parts, upgrades equipment and orders supplies as needed for new PC and peripheral installations.
• Maintains data line location records and helps troubleshoot line problems when they occur.
• Answers user questions from the help desk and provides on-site support to all staff.

Skills

Customer service

Communication

Phone etiquette

IT troubleshooting

Education

Associate’s degree in computer science or related field

Tools

Active Directory

Microsoft Exchange

Job description

Posting number: 26-40

Department: Deputy Chief - Administration

Division: IT - Springfield

Job classification: PC Technician

Posting type: Open

Categories: IT and Computers, Customer Service

Summary

Provides professional IT support to all staff through the configuration, installation and maintenance of PC’s, laptops, all peripheral hardware and software. Helps troubleshoot user needs, user documents, operating system upgrades and re-installations. Performs network client software installation and upgrades, and maintains PC, peripheral, and software inventory. Diagnoses network, software, hardware and operator problems and recommends or performs minor remedial actions to correct problems or coordinate repairs with external contractual IT vendors. Installs replacement parts, upgrades equipment and orders supplies as needed for new PC and peripheral installations. Maintains data line location records and helps troubleshoot line problems when they occur. Answers user questions from the help desk and provides on-site support to all staff.

Examples of duties

Requires completion of an Associate’s degree in computer science or related field and one (1) year of experience in technical field, or an equivalent combination of training and experience. Must possess strong oral and written communication skills, good customer service skills and phone etiquette. Must possess the physical ability to lift 50 pounds or more. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public is required. Experience creating and maintaining accounts using Active Directory and Microsoft Exchange is preferred.

Supplemental information

Position requires in office attendance.
Hours of Operation 10:00AM to 6:00PM.