PC Technician 26-40

Illinois Attorney General (IL); Springfield (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

Illinois Attorney General (IL) is seeking an IT support professional to provide on-site staff assistance, configure and maintain PCs, laptops, and peripherals, and help with OS upgrades and troubleshooting. You will diagnose hardware/software issues and coordinate with external IT vendors as needed.

The role requires an Associate's degree in computer science or related field with at least one year of experience, strong communication skills, and the ability to lift up to 50 pounds.

Qualifications

• Associate's degree in computer science or related field with 1 year of experience.
• Strong oral and written communication skills.
• Must possess the physical ability to lift 50 pounds or more.
• Experience creating and maintaining accounts using Active Directory and Microsoft Exchange is preferred.

Responsibilities

• Provide IT support to staff through configuration, installation and maintenance of PCs, laptops, peripherals and software.
• Troubleshoot user needs, documents, OS upgrades and re-installations.
• Perform network client software installation and upgrades, and maintain inventory.
• Diagnose network, software, hardware and operator problems and coordinate repairs with external IT vendors.
• Install replacement parts, upgrades and order supplies for new PC and peripheral installations.
• Maintain data line location records and troubleshoot line problems when they occur.
• Answer user questions from the help desk and provide on-site support.

Skills

Communication skills

Customer service

Phone etiquette

On-site support

Education

Associate's degree in computer science

Tools

Active Directory

Microsoft Exchange

Job description

Provides professional IT support to all staff through the configuration, installation and maintenance of PCs, laptops, all peripheral hardware and software. Helps troubleshoot user needs, user documents, operating system upgrades and re-installations. Performs network client software installation and upgrades, and maintains PC, peripheral, and software inventory. Diagnoses network, software, hardware and operator problems and recommends or performs minor remedial actions to correct problems or coordinate repairs with external contractual IT vendors. Installs replacement parts, upgrades equipment and orders supplies as needed for new PC and peripheral installations. Maintains data line location records and helps troubleshoot line problems when they occur. Answers user questions from the help desk and provides on-site support to all staff.

Requires completion of an Associate's degree in computer science or related field and one (1) year of experience in technical field, or an equivalent combination of training and experience. Must possess strong oral and written communication skills, good customer service skills and phone etiquette. Must possess the physical ability to lift 50 pounds or more. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the general public is required. Experience creating and maintaining accounts using Active Directory and Microsoft Exchange is preferred.

Position requires in office attendance.

Hours of Operation 10:00AM to 6:00PM.