PC Technician 26-40

Illinois Attorney General; Springfield (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Illinois Attorney General in Springfield seeks a PC Technician to configure, install, maintain and support PCs, laptops, mobile devices and peripheral hardware and software for end users. You will install operating systems, set up equipment, and troubleshoot across Windows, iOS, macOS and Linux.

The role requires an Associate Degree in CS/IT or related field with at least one year of experience, strong customer service and communication skills, ability to lift 50 pounds, and in-office work with

Qualifications

• Requires an Associate Degree in Computer Science, IT, or related field with 1 year of technical experience.
• Ability to provide customer support for hardware and software problems.
• Document customer requests and activities; guide users through difficulties; lift up to 50 pounds.
• Strong oral and written communication, excellent customer service and phone etiquette.
• Knowledge of PC hardware, peripherals, and operating systems; travel may be required.

Responsibilities

• Install and upgrade operating systems and software for end users.
• Configure, troubleshoot, and support PCs, laptops, mobile devices, and peripherals.
• Diagnose hardware/software problems and coordinate repairs with vendors.
• Maintain inventory and asset records in the agency systems.
• Provide timely in-office user support with clear progress updates.

Skills

Customer service

Oral and written communication

Team collaboration

Education

Associate Degree in Computer Science / Information Technology or related field

Tools

Windows

macOS

iOS

Linux

MS Office

Printer configuration

Job description

Summary of Duties and Responsibilities

Provides professional technical support to end users by configuring, installing, maintaining and supporting PC’s, Laptops, Mobile Devices, and Peripheral hardware and software. Install and upgrade operating systems, network client protocols and other approved software; initiating network drop requests and installations as needed; installing, setting up, and activating PC’s, Laptops, Mobile Devices and Peripherals for end users.

Resolve user problems independently by diagnosing hardware, software, operator, application conflicts, network and wiring problems; remedying software and minor hardware problems by performing standard troubleshooting, coordinating repairs, and replacement; coordinating additional repairs with appropriate person or contractual hardware/software maintenance company; ensuring PC’s, Laptops, Mobile Devices, and Peripheral hardware and software are operating and functional for assigned user; configuring, troubleshooting, and installing motherboards, CPU’s, RAM, storage devices, network connections, video conferencing systems, IP phones, Mobile Devices, Webex system, VOIP applications, and user accounts.

Maintains inventory and bureau records by tracking PC configurations and locations; tracking software usage; maintaining software library; maintaining detailed records on the issuance of equipment in OAG Asset Managing System, service requests, and resolutions within the agency’s ticketing system.

Provide exceptional User Assistance by providing telephone and/or field support in a timely and effective manner; ensuring high levels of customer satisfaction; maintaining clear and professional communication with users by keeping them informed of progress and resolution times.

Contribute to the team effort by accomplishing related results in a cooperative and collaborative manner, assisting with IT Bureau tasks and projects reasonably related to the PC Technician title as needed.

Qualifications

Requires knowledge, skill and mental development equivalent to completion of an Associate Degree in Computer Science, Information Technology, or related field and one (1) year experience in the technical field, or an equivalent combination of training and experience. Must be able to provide customer support for hardware and software problems; document customer requests and activities; guide users of various proficiency through difficulties; and physical ability to lift 50 pounds. Must possess strong oral and written communication skills, excellent customer service skills and phone etiquette; strong knowledge of PC's, Laptops, Mobile Devices and Peripherals; printer configuration and troubleshooting, analog line troubleshooting, and knowledge of current software and hardware product developments; proficiency in Windows, MS Office, IOS, macOS, and Linux is required. Some travel may be required. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the public is also required.

Supplemental Information

Position requires in office attendance.

Hours of Operation 10:00AM to 6:00PM.