PC Technician 26-40

Office of the Illinois Attorney General; Springfield (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

The Office of the Illinois Attorney General is seeking a Computer/PC Technician to provide professional technical support to end users. Responsibilities include configuring, installing, maintaining, and supporting PCs, laptops, mobile devices, and peripherals, as well as diagnosing and resolving hardware, software, and network problems.

In-office attendance is required in Springfield. Candidates should have an Associate Degree in Computer Science, Information Technology, or related field and a

Qualifications

• Associate degree or equivalent with 1 year of technical experience.
• Ability to support hardware and software for end users.
• Strong customer service and communication skills.

Responsibilities

• Configure, install, maintain and support PCs, laptops, mobile devices and peripherals.
• Resolve user problems by diagnosing hardware, software and network issues.
• Maintain inventory and records of equipment and software in ticketing systems.
• Provide timely user assistance by phone or field support and ensure customer satisfaction.
• Collaborate with IT team on tasks and projects; travel may be required.

Skills

PC Hardware

PC Troubleshooting

Networking Basics

Windows OS

MacOS

Education

Associate Degree in Computer Science or IT

Job description

Provides professional technical support to end users by configuring, installing, maintaining and supporting PC’s, Laptops, Mobile Devices, and Peripheral hardware and software. Install and upgrade operating systems, network client protocols and other approved software; initiating network drop requests and installations as needed; installing, setting up, and activating PC’s, Laptops, Mobile Devices and Peripherals for end users.

Resolve user problems independently by diagnosing hardware, software, operator, application conflicts, network and wiring problems; remedying software and minor hardware problems by performing standard troubleshooting, coordinating repairs, and replacement; coordinating additional repairs with appropriate person or contractual hardware/software maintenance company; ensuring PC’s, Laptops, Mobile Devices, and Peripheral hardware and software are operating and functional for assigned user; configuring, troubleshooting, and installing motherboards, CPU’s, RAM, storage devices, network connections, video conferencing systems, IP phones, Mobile Devices, Webex system, VOIP applications, and user accounts.

Maintains inventory and bureau records by tracking PC configurations and locations; tracking software usage; maintaining software library; maintaining detailed records on the issuance of equipment in OAG Asset Managing System, service requests, and resolutions within the agency’s ticketing system.

Provide exceptional User Assistance by providing telephone and/or field support in a timely and effective manner; ensuring high levels of customer satisfaction; maintaining clear and professional communication with users by keeping them informed of progress and resolution times.

Contribute to the team effort by accomplishing related results in a cooperative and collaborative manner, assisting with IT Bureau tasks and projects reasonably related to the PC Technician title as needed.

Requires knowledge, skill and mental development equivalent to completion of an Associate Degree in Computer Science, Information Technology, or related field and one (1) year experience in the technical field, or an equivalent combination of training and experience. Must be able to provide customer support for hardware and software problems; document customer requests and activities; guide users of various proficiency through difficulties; and physical ability to lift 50 pounds. Must possess strong oral and written communication skills, excellent customer service skills and phone etiquette; strong knowledge of PC's, Laptops, Mobile Devices and Peripherals; printer configuration and troubleshooting, analog line troubleshooting, and knowledge of current software and hardware product developments; proficiency in Windows, MS Office, IOS, macOS, and Linux is required. Some travel may be required. Attendance is an essential function of this position. Ability to maintain satisfactory working relationships with other employees and the public is also required.

Position requires in office attendance.

Hours of Operation 10:00AM to 6:00PM.