PC Technician

CL d6ab13ee ca79 44ad 9b5d 121c64fda6e1; DeRidder (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

AMERISAFE in DeRidder, LA seeks a detail-oriented IT support professional to maintain desk­top and peripheral devices, diagnose issues, install hardware, and train users. The role emphasizes timely problem resolution, accuracy, and service to non-technical colleagues.

This non-exempt position requires hands-on hardware/software troubleshooting, network basics, and the ability to manage multiple priorities in a fast-paced environment. A background in IT with relevant certifications is a plus.

Qualifications

• Minimum of two years of applicable experience or comparable education.
• Associate or bachelor’s degree and/or relevant technical certifications a plus.
• Extensive hands-on hardware/software troubleshooting and support experience.
• Working technical knowledge of current network protocols, operating systems and standards.
• Able to read and understand technical manuals, procedural documentation and OEM guides.
• Able to assemble and configure computers and peripherals with hardware and software.
• Able to lift and transport heavy to moderately heavy objects, such as computers and peripherals.
• Able to handle multiple, changing priorities in a dynamic, fast-paced environment.
• Strong organizational and time-management skills.
• Demonstrated ability to effectively communicate with co-workers, management and non-technical users.
• Demonstrated ability to troubleshoot technical issues.
• Demonstrated ability in creative thinking, self-direction and initiative.
• Demonstrated customer-service orientation and attitude.
• Willing to occasionally work extended hours and weekends.
• Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service.

Responsibilities

• Respond to service requests to diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment.
• Service copiers, printers and faxes by changing toners, rollers, fuser assemblies and general cleaning and maintenance.
• Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products.
• Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products.
• Assist in the maintenance of the inventory of all computers, monitors, keyboards, printers and other peripheral equipment.
• Perform all functions in accordance with corporate policies and procedures, as well as all legal, licensing and copyright requirements.
• Accurately and timely document all support activities per approved policies and procedures.

Skills

Technical troubleshooting

Customer service

Communication

Time management

Hardware & software install

OS knowledge

Networking basics

Reading manuals

Team collaboration

Safety/compliance

Education

Associate or Bachelor’s degree; certifications a plus

Job description

AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. This non-exempt position is responsible for the support and maintenance of computer systems, desktops and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Also responsible for troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance where required.

Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene.

Qualifications

• Minimum of two years of applicable experience or comparable education
• Associate or bachelor’s degree and/or relevant technical certifications a plus
• Extensive hands‑on hardware/software troubleshooting and support experience
• Working technical knowledge of current network protocols, operating systems and standards
• Able to read and understand technical manuals, procedural documentation and OEM guides
• Able to assemble and configure computers and peripherals with hardware and software
• Able to lift and transport heavy to moderately heavy objects, such as computers and peripherals
• Able to handle multiple, changing priorities in a dynamic, fast‑paced environment
• Strong organizational and time‑management skills
• Demonstrated ability to effectively communicate with co‑workers, management, external personnel and especially non‑technical users
• Demonstrated ability to troubleshoot technical issues
• Demonstrated ability in creative thinking, self‑direction and initiative
• Demonstrated customer‑service orientation and attitude
• Willing to occasionally work extended hours and weekends
• Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service.

Responsibilities

• Respond to service requests to diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment
• Service copiers, printers and faxes by changing toners, rollers, fuser assemblies and general cleaning and maintenance
• Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products
• Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products
• Assist in the maintenance of the inventory of all computers, monitors, keyboards, printers and other peripheral equipment
• Perform all functions in accordance with corporate policies and procedures, as well as all legal, licensing and copyright requirements
• Accurately and timely document all support activities per approved policies and procedures