PC Technician

AMERISAFE, Inc.; DeRidder (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

AMERISAFE, Inc. in DeRidder, LA seeks a detail-oriented IT support technician to join its Excellence Team. The role maintains and troubleshoots computer systems, desktops and peripherals, installs and upgrades hardware, and provides end-user training to keep workstations performing at optimum levels.

The position requires responding to service requests, following corporate policies, and delivering timely, courteous technical support to staff in a fast-paced environment.

Qualifications

• Two years of applicable experience or related education
• Associate or bachelor’s degree and/or relevant technical certifications
• Hands-on hardware/software troubleshooting and support experience
• Knowledge of current network protocols and operating systems
• Ability to read manuals and OEM guides
• Strong communication and organization skills
• Willing to occasionally work extended hours and weekends

Responsibilities

• Diagnose and repair equipment, replacing malfunctioning components
• Maintain copiers, printers and faxes (toners, rollers, fuser) and general cleaning
• Install and troubleshoot workstation hardware, peripherals and networking hardware
• Install and troubleshoot workstation software and networking software
• Maintain inventory of computers, monitors and peripherals
• Document all support activities per policies and procedures
• Follow corporate policies, licensing and copyright requirements

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Network knowledge

Documentation

Time management

Communication

Education

Associate degree or higher

Technical certifications

Job description

AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. This non-exempt position is responsible for the support and maintenance of computer systems, desktops and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Also responsible for troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance where required.

Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene.

AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. This non-exempt position is responsible for the support and maintenance of computer systems, desktops and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance. Also responsible for troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance where required.

Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene.

Qualifications

• Minimum of two years of applicable experience or comparable education
• Associate or bachelor’s degree and/or relevant technical certifications a plus
• Extensive hands-on hardware/software troubleshooting and support experience
• Working technical knowledge of current network protocols, operating systems and standards
• Able to read and understand technical manuals, procedural documentation and OEM guides
• Able to assemble and configure computers and peripherals with hardware and software
• Able to lift and transport heavy to moderately heavy objects, such as computers and peripherals
• Able to handle multiple, changing priorities in a dynamic, fast-paced environment
• Strong organizational and time-management skills
• Demonstrated ability to effectively communicate with co-workers, management, external personnel and especially non-technical users
• Demonstrated ability to troubleshoot technical issues
• Demonstrated ability in creative thinking, self-direction and initiative
• Demonstrated customer-service orientation and attitude
• Willing to occasionally work extended hours and weekends
• Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service.

Responsibilities

• Respond to service requests to diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment
• Service copiers, printers and faxes by changing toners, rollers, fuser assemblies and general cleaning and maintenance
• Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products
• Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products
• Assist in the maintenance of the inventory of all computers, monitors, keyboards, printers and other peripheral equipment
• Perform all functions in accordance with corporate policies and procedures, as well as all legal, licensing and copyright requirements
• Accurately and timely document all support activities per approved policies and procedures