Desktop & IT Support Technician

CL d6ab13ee ca79 44ad 9b5d 121c64fda6e1; DeRidder (LA); On-site; USD 42,000 - 55,000; Full time

Job summary

AMERISAFE in DeRidder, LA seeks a detail-oriented IT support professional to maintain desk­top and peripheral devices, diagnose issues, install hardware, and train users. The role emphasizes timely problem resolution, accuracy, and service to non-technical colleagues.

This non-exempt position requires hands-on hardware/software troubleshooting, network basics, and the ability to manage multiple priorities in a fast-paced environment. A background in IT with relevant certifications is a plus.

Qualifications

• Minimum of two years of applicable experience or comparable education.
• Associate or bachelor’s degree and/or relevant technical certifications a plus.
• Extensive hands-on hardware/software troubleshooting and support experience.
• Working technical knowledge of current network protocols, operating systems and standards.
• Able to read and understand technical manuals, procedural documentation and OEM guides.
• Able to assemble and configure computers and peripherals with hardware and software.
• Able to lift and transport heavy to moderately heavy objects, such as computers and peripherals.
• Able to handle multiple, changing priorities in a dynamic, fast-paced environment.
• Strong organizational and time-management skills.
• Demonstrated ability to effectively communicate with co-workers, management and non-technical users.
• Demonstrated ability to troubleshoot technical issues.
• Demonstrated ability in creative thinking, self-direction and initiative.
• Demonstrated customer-service orientation and attitude.
• Willing to occasionally work extended hours and weekends.
• Foster the AMERISAFE culture by embracing the pillars of consistency, focus, frugality, ownership and service.

Responsibilities

• Respond to service requests to diagnose and correct equipment failure and malfunctions and replace or repair malfunctioning equipment.
• Service copiers, printers and faxes by changing toners, rollers, fuser assemblies and general cleaning and maintenance.
• Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products.
• Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products.
• Assist in the maintenance of the inventory of all computers, monitors, keyboards, printers and other peripheral equipment.
• Perform all functions in accordance with corporate policies and procedures, as well as all legal, licensing and copyright requirements.
• Accurately and timely document all support activities per approved policies and procedures.

Skills

Technical troubleshooting

Customer service

Communication

Time management

Hardware & software install

OS knowledge

Networking basics

Reading manuals

Team collaboration

Safety/compliance

Education

Associate or Bachelor’s degree; certifications a plus

Job description

AMERISAFE in DeRidder, LA seeks a detail-oriented IT support professional to maintain desk­top and peripheral devices, diagnose issues, install hardware, and train users. The role emphasizes timely problem resolution, accuracy, and service to non-technical colleagues.

This non-exempt position requires hands-on hardware/software troubleshooting, network basics, and the ability to manage multiple priorities in a fast-paced environment. A background in IT with relevant certifications is a plus.