Desktop & Hardware Support Technician

AMERISAFE, Inc.; DeRidder (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

AMERISAFE, Inc. in DeRidder, LA seeks a detail-oriented IT support technician to join its Excellence Team. The role maintains and troubleshoots computer systems, desktops and peripherals, installs and upgrades hardware, and provides end-user training to keep workstations performing at optimum levels.

The position requires responding to service requests, following corporate policies, and delivering timely, courteous technical support to staff in a fast-paced environment.

Qualifications

• Two years of applicable experience or related education
• Associate or bachelor’s degree and/or relevant technical certifications
• Hands-on hardware/software troubleshooting and support experience
• Knowledge of current network protocols and operating systems
• Ability to read manuals and OEM guides
• Strong communication and organization skills
• Willing to occasionally work extended hours and weekends

Responsibilities

• Diagnose and repair equipment, replacing malfunctioning components
• Maintain copiers, printers and faxes (toners, rollers, fuser) and general cleaning
• Install and troubleshoot workstation hardware, peripherals and networking hardware
• Install and troubleshoot workstation software and networking software
• Maintain inventory of computers, monitors and peripherals
• Document all support activities per policies and procedures
• Follow corporate policies, licensing and copyright requirements

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Network knowledge

Documentation

Time management

Communication

Education

Associate degree or higher

Technical certifications

Job description

AMERISAFE, Inc. in DeRidder, LA seeks a detail-oriented IT support technician to join its Excellence Team. The role maintains and troubleshoots computer systems, desktops and peripherals, installs and upgrades hardware, and provides end-user training to keep workstations performing at optimum levels.

The position requires responding to service requests, following corporate policies, and delivering timely, courteous technical support to staff in a fast-paced environment.