PC Systems Analyst I - End-User Tech Support

Augusta University; Augusta (GA); On-site; USD 49,000 - 50,000; Full time

Benefits offered by this job

Health insurance

13 paid holidays

Tuition assistance program

Job summary

Augusta University is seeking a PC Systems Analyst 1 to support end-user environments across PCs and Macs, resolving hardware and software issues and coordinating with Tier 2/3 for complex problems. You will install and maintain devices, advise customers, and deliver remote assistance while supporting events and trainings.

Under supervision, you will generate quotes, provide status updates, and help ensure cybersecurity and confidentiality in daily operations across Augusta University’s health

Qualifications

• Bachelor's degree in a related field with 1 year of experience or
• Associate degree with 2 years of experience or
• High school diploma with 3 years of related experience.

Responsibilities

• Installs, tests, troubleshoots hardware and software for PCs, Macs and peripherals; maintains logs and coordinates with teams for resolution.
• Advises customers on enterprise systems to enhance productivity and experience.
• Provides telephone, face-to-face and remote support to customers.
• Offers detailed status updates and estimated time of resolution to users.
• Creates quotes for computer/printer/software needs and guides hardware/software selection.
• Supports meetings and other events with technical resources.
• Provides technical training and support to staff.
• Creates and maintains service requests in the incident management system.
• Performs all other duties as assigned.

Skills

Communication

Teamwork

Problem solving

Time management

Education

Bachelor's degree

Associate degree

High School Diploma / GED

Job description

Augusta University is seeking a PC Systems Analyst 1 to support end-user environments across PCs and Macs, resolving hardware and software issues and coordinating with Tier 2/3 for complex problems. You will install and maintain devices, advise customers, and deliver remote assistance while supporting events and trainings.

Under supervision, you will generate quotes, provide status updates, and help ensure cybersecurity and confidentiality in daily operations across Augusta University’s health