PC Systems Analyst 1

Augusta University; Augusta (GA); On-site; USD 49,000 - 50,000; Full time

Benefits offered by this job

Health insurance

13 paid holidays

Tuition assistance program

Job summary

Augusta University is seeking a PC Systems Analyst 1 to support end-user environments across PCs and Macs, resolving hardware and software issues and coordinating with Tier 2/3 for complex problems. You will install and maintain devices, advise customers, and deliver remote assistance while supporting events and trainings.

Under supervision, you will generate quotes, provide status updates, and help ensure cybersecurity and confidentiality in daily operations across Augusta University’s health

Qualifications

• Bachelor's degree in a related field with 1 year of experience or
• Associate degree with 2 years of experience or
• High school diploma with 3 years of related experience.

Responsibilities

• Installs, tests, troubleshoots hardware and software for PCs, Macs and peripherals; maintains logs and coordinates with teams for resolution.
• Advises customers on enterprise systems to enhance productivity and experience.
• Provides telephone, face-to-face and remote support to customers.
• Offers detailed status updates and estimated time of resolution to users.
• Creates quotes for computer/printer/software needs and guides hardware/software selection.
• Supports meetings and other events with technical resources.
• Provides technical training and support to staff.
• Creates and maintains service requests in the incident management system.
• Performs all other duties as assigned.

Skills

Communication

Teamwork

Problem solving

Time management

Education

Bachelor's degree

Associate degree

High School Diploma / GED

Job description

PC Systems Analyst 1

Job ID: 301793

Location: Augusta University

Full/Part Time: Full Time

Regular/Temporary:

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location Augusta University -Our Health Sciences Campus:1120 15th Street, Augusta, GA 30912Our Summerville Campus:2500 Walton Way, Augusta, GA 30904

College/Department Information

The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

Under general supervision, perform tasks to aid in the on-going support of end-user environments including personal computers (PCs & Macs) and peripherals. Work independently to research and resolve hardware & software problems and respond to client requests and refer only the most complex problem to Tier 2 or 3. Corrects hardware, software, and operational problems; maintains service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective resolution of user problems

Responsibilities

The duties include, but are not limited to:

INSTALLATION

Installs, tests, troubleshoots, and maintains hardware and software products including internet and network connectivity for PCs, Macs, Mobile and handheld devices and peripherals. Implements and monitors standards and procedures, facilitates data backup and recovery, and maintains service logs. Gains expert level knowledge on the use of the workstation management tools. Escalates or involves other teams when necessary. Creates, maintains, and completes required information on service requests in an incident management system.

ADVISE

Advises and consults with customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience.

CUSTOMER SERVICE

Provides telephone, face-to-face and remote support to the customer.

PROVIDE INFORMATION

Provides detailed status information and estimated time of resolution to customers in a timely manner.

GENERATE QUOTES

Creates quotes for computer/printer/software and helps the customer identify what hardware/software meets their needs.

SUPPORT

Provides support for meetings and other events.

TRAINING

Provide technical training and support to fellow co-workers and staff.

SERVICE REQUESTS

Creates, maintains, and completes required information on service request in an incident management system.

OTHER RESPONSIBILITIES

Perform all other duties as assigned.

Required Qualifications

Bachelors degree from an accredited college or university and 1 year related field experience

or

Associate degree from an accredited college or University and 2 years related field experience

or

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization and 3 years related field experience.

Knowledge, Skills, & Amabilities

KNOWLEDGE

In depth knowledge of computer hardware, software, operating systems, and internet network connectivity.

ABILITIES

Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs.

Proven ability to work effectively within a team.

Proven ability to develop an effective, collaborative working relationship with a variety of representative groups.

Ability to analyze a problem and define implement the solution to the problem.

Ability to manage time wisely and in an organized manner to best complete a given set of task.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B9

Salary: $48,800.00/annually-$48,987.69/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 8/5/2026 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement

The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.