PC Support Tech

TEKsystems; Waukegan (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

PTO / Vacation

On-site amenities

Job summary

TEKsystems in Waukegan, IL is seeking a detail-oriented PC Technician to support IT warehouse operations, hardware deployment, and end-user lifecycle management. You will prepare, deploy, track, and recover IT assets to keep employees productive with accuracy and strong customer service.

You will manage hardware deployment, process ServiceNow tickets, inventory devices in SAP, image Windows 11 systems, and coordinate shipping for remote employees in a fast-paced IT environment.

Qualifications

• Detail-oriented with strong organizational skills and attention to accuracy.
• Experience in Desktop Support, Service Desk, or hardware deployment.
• Familiar with Windows 11 environments and Microsoft 365.
• Ability to manage multiple tasks in a fast-paced setting.
• Strong verbal and written communication and customer focus.

Responsibilities

• Manage IT hardware deployment and fulfillment to end users.
• Process ServiceNow tickets and close incidents.
• Receive, track, inventory, and distribute desktops, laptops, and peripherals.
• Update asset information in SAP and other systems.
• Prepare, configure, and image Windows 11 devices.
• Coordinate shipping and recovery of equipment for remote users.
• Maintain accurate hardware inventory and documentation.
• Support workstation setups and peripheral deployments as needed.
• Ensure compliance with IT policies and security requirements.

Skills

Desktop Support

Customer Service

Organizational Skills

Attention to Detail

Multitasking

Communication Skills

Tools

Windows 11

ServiceNow

SAP

Microsoft 365

ITSM Platforms

Hardware Deployment

Asset Management

Shipping & Receiving

Equipment Recovery

Job description

Description

We are seeking a detail-oriented PC Technician to support IT warehouse operations, hardware deployment activities, and end-user technology lifecycle management. This role is responsible for preparing, deploying, tracking, and recovering IT assets while ensuring employees receive the equipment and support they need to remain productive. The ideal candidate will have experience in desktop support, hardware deployment, inventory management, or IT service operations and enjoy working in a fast-paced environment where organization, accuracy, and customer service are critical to success.

Key Responsibilities

• Manage IT hardware deployment and fulfillment activities, ensuring timely delivery of equipment to end users

• Process and complete assigned tickets through the ServiceNow ticketing system

• Receive, track, inventory, and distribute desktops, laptops, monitors, mobile devices, and peripheral equipment

• Maintain accurate hardware inventory records and update asset information within SAP and other asset management systems

• Prepare, configure, and image Windows 11 devices for deployment

• Package and ship IT equipment to remote employees and field locations

• Process returned equipment and follow established data retention, asset recovery, and disposal procedures

• Coordinate equipment recovery efforts for offboarded employees, including communication with managers and end users

• Generate and distribute shipping materials, including return labels and packaging for remote users

• Assist with workstation setups, monitor installations, docking stations, and peripheral deployments

• Verify incoming hardware shipments, perform inventory audits, and ensure inventory accuracy

• Follow all company IT policies, procedures, and security requirements

• Maintain accurate documentation of deployed, recovered, and inventoried assets

• Support other warehouse, deployment, and desktop support initiatives as assigned

Required Qualifications

• Valid driver's license and ability to travel between local sites as needed

• Experience in an IT-related role such as Desktop Support, Service Desk, Hardware Deployment, Mobility Support, Asset Management, or Technical Support

• Experience supporting Windows 11 environments

• Familiarity with Microsoft 365 applications and services

• Experience using ticketing or IT service management platforms such as ServiceNow, Remedy, or other ITSM solutions

• Strong organizational skills with excellent attention to detail

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Strong verbal and written communication skills

• Customer-focused approach with strong problem-solving abilities

Preferred Qualifications

• Experience with hardware fulfillment, asset tracking, and inventory management

• Familiarity with SAP and IT asset management processes

• Experience imaging, configuring, and deploying desktop and laptop hardware

• Experience supporting enterprise hardware lifecycle programs

• Knowledge of shipping, receiving, and logistics processes within an IT environment

Technical Skills

• Hardware Deployment

• Asset Management

• Windows 11

• Computer Imaging

• Desktop Support

• ServiceNow

• ITSM Platforms

• SAP

• Microsoft 365

• Hardware Inventory Management

• Device Configuration

• Equipment Recovery

• Shipping & Receiving

• Technical Support

Job Type & Location

This is a Contract position based out of Waukegan, IL.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Waukegan, IL.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Waukegan,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.