IT Support Specialist

TEKsystems; Naperville (IL); Presencial; USD 34.000 - 41.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental & Vision

Critical Illness

Accident

401(k) Retirement Plan

Pre-tax and Roth contributions

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Descripción de la vacante

TEKsystems is seeking a services-oriented IT support professional to assist the CEO and executive team from our Naperville, IL office. Responsibilities include desktop support for Windows and Mac, Office 365 administration, VOIP handling, and hardware provisioning.

On-call coverage is required for the CEO and assistant, with travel to Fort Lauderdale and Baltimore as needed. This is a contract role with on-site work.

Formación

• Candidate must have prior experience supporting VP level and above.
• Broad knowledge of Windows and Mac hardware/software in a Microsoft environment.
• Excellent verbal and written communication for exceptional customer service.

Responsabilidades

• Provide desktop technical support to external and internal customers.
• Support Office 365 and mobile device management (MDM).
• Setup and install desktops/laptops; configure hardware, OS, peripherals, and software.

Conocimientos

Help desk support

Active Directory

Troubleshooting

Customer service

White glove support

C-suite support

Network troubleshooting

Descripción del empleo

Description

Job Requirements

This role is dedicated to supporting the CEO directly. When there are no requests from the CEO this individual will support regular users. Travel is required to CEO remote offices in Ft. Lauderdale FL and Baltimore Maryland. Typically once a month ON CALL: This individual will be on call for the CEO and CEO assistant Monday - Sunday 24/7. Will receive a corporate cell phone and anything over 40 hours will receive overtime. Provide technical support to external and internal customers relating to personal computers and desktop applications. Evaluate functional requirements and support on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery. Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. Setup, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. Solid understanding of PC Imaging concepts and systems. Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action. Assist IT applications group in support of administrative applications including Office 365 and MDM. Support IT service requests and hardware procurement including New Hire setups and Separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Utilize and have solid understanding for using IT Service Management tools & ticketing systems. Provide administration and support of VOIP phone system: o RingCentral Telephony systems Develop/identify training manuals and in-person sessions; coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration. Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends. Support and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony. Perform other duties as assigned. Understanding of networking concepts.

Skills

• Help desk support
• Help desk
• Active directory
• Troubleshooting
• Customer service
• white glove support
• csuite support
• network troubleshooting

Top Skills Details

• Help desk support
• Help desk
• Active directory
• Troubleshooting
• Customer service
• white glove support
• csuite support

Additional Skills & Qualifications

Candidate must have previous experience supporting VP level and above. They should have an understanding of networking concepts. They should have a broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment. A general knowledge of the Internet and related services such as e-mail is necessary to assist users. Ability to configure, install and troubleshoot hardware and peripherals is required. Employee should have a broad knowledge of Windows, Microsoft Office 365 and Mac. Technical certifications a plus. Excellent verbal and written skills are required to deliver exceptional customer service.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Naperville, IL.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Naperville, IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity Statement 1

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Equal Opportunity Statement 2

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.