PC Refresh Technician

Insight Global; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking a PC Refresh Technician (Tier 1/2) to support enterprise hardware refresh projects while delivering a high-touch, white-glove experience to end users.

You will deploy, replace, configure, and support end-user devices, working directly with executives and VIP stakeholders. The role relies on Windows 10/11, PC hardware, imaging, Active Directory, and ticketing/documentation practices to minimize disruption and ensure excellent service.

Qualifications

• 1–3+ years in desktop support, PC refresh, deployment, or help desk.
• Experience supporting Windows 10/11 environments.
• Strong understanding of PC hardware, imaging, and end-user device configuration.
• Familiarity with Active Directory and basic account/device management.
• Excellent customer service and communication skills; ability to deliver a white-glove experience.

Responsibilities

• Deploy, replace, configure, and support end-user devices.
• Provide high-touch, professional support to executives and VIP stakeholders.
• Maintain documentation and ticketing records.
• Ensure minimal disruption to users during refresh cycles.

Skills

Desktop support

PC refresh

Deployment

Help desk support

Windows 10/11

PC hardware

Imaging

End-user device configuration

Active Directory

Ticketing systems

IT documentation

Customer service

Communication skills

White-glove service

Tools

Ticketing systems

Job description

We are seeking a PC Refresh Technician (Tier 1/2) to support enterprise-level hardware refresh initiatives while delivering a high-touch, white-glove experience to end users. This role is responsible for the deployment, replacement, configuration, and support of end-user computing devices, ensuring minimal disruption and an exceptional customer experience. The ideal candidate is customer-focused, technically capable, and comfortable working directly with users in a professional environment, including executives and VIP stakeholders.

Required Skills & Experience

1-3+ years of experience in desktop support, PC refresh, deployment, or help desk support Experience supporting Windows 10/11 environments Strong understanding of PC hardware, imaging, and end-user device configuration Familiarity with Active Directory (password resets, basic account/device management) Experience with ticketing systems and IT documentation Excellent customer service and communication skills Ability to deliver a white-glove experience in a professional or corporate environment Ability to lift and move computer equipment as needed