Desktop Engineer

Veriipro; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Veriipro is seeking a detail-oriented Desktop Engineer / PC Refresh Technician in Worcester, Massachusetts to manage imaging, deployment, data migration, and end-user support during device upgrade initiatives. The ideal candidate will coordinate schedules, provide technical support, and maintain inventory management records.

The successful applicant should have hands-on experience with Windows OS imaging and deployment, strong customer service skills, and proficiency in Microsoft Excel. Knowledge of ServiceNow and experience in large-scale PC refreshes is preferred.

Qualifications

• Hands-on experience with Windows OS imaging and deployment using SCCM or similar tools.
• Strong customer service skills with the ability to interact effectively with end users.
• Solid knowledge of hardware components, device setup, configuration, and asset tracking systems.
• Ability to work independently, prioritize tasks, and meet tight deployment schedules.
• Experience with Windows 11 setup, configuration, troubleshooting, and user data migration.
• Proficiency in Microsoft Excel for generating hardware requirement reports and deployment progress reports.

Responsibilities

• Execute end-to-end PC refresh tasks, including imaging, data backup/restore, application installation, and user profile migration.
• Coordinate deployment schedules with end users and provide onsite or remote technical support.
• Maintain accurate asset records, document refresh progress, and update inventory management systems.
• Troubleshoot hardware and software issues during refresh activities and elevate when necessary.
• Achieve weekly deliverables and deployment targets to meet project timelines.

Skills

Windows OS imaging and deployment

Customer service

Hardware components knowledge

Independent work and task prioritization

Windows 11 setup and configuration

Microsoft Excel proficiency

ServiceNow knowledge

Tools

SCCM

Intune

Job description

We are seeking a detail-oriented Desktop Engineer / PC Refresh Technician to support large-scale device upgrade and replacement initiatives. The ideal candidate will manage imaging, deployment, data migration, and end-user support to ensure seamless transitions to updated hardware.

Roles and Responsibilities

• Execute end-to-end PC refresh tasks, including imaging, data backup/restore, application installation, and user profile migration.

• Coordinate deployment schedules with end users and provide onsite or remote technical support.

• Maintain accurate asset records, document refresh progress, and update inventory management systems.

• Troubleshoot hardware and software issues during refresh activities and elevate when necessary.

• Achieve weekly deliverables and deployment targets to meet project timelines.

Required Skills & Qualifications

• Hands‑on experience with Windows OS imaging and deployment using SCCM or similar tools.

• Strong customer service skills with the ability to interact effectively with end users.

• Solid knowledge of hardware components, device setup, configuration, and asset tracking systems.

• Ability to work independently, prioritize tasks, and meet tight deployment schedules.

• Experience with Windows 11 setup, configuration, troubleshooting, and user data migration.

• Proficiency in Microsoft Excel for generating hardware requirement reports, deployment progress reports, and completion summaries.

• Working knowledge of ServiceNow, including ticket management, asset tracking, and workflow navigation.

Preferred Qualifications

• Experience with SCCM, Intune, or other enterprise deployment tools.

• Hands‑on experience with large‑scale PC refreshes or enterprise hardware rollout initiatives.