PC Provisioning Analyst

Dexian; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Dexian seeks an IT Asset Provisioning Specialist to support staff in Washington, DC. The role focuses on provisioning PCs, imaging, and device setup, while ensuring SLA adherence and asset accuracy. You will coordinate with analysts and manage weekly reporting metrics.

Preferred candidates have 2+ years in IT customer service, asset management, and strong Windows/Office 365 familiarity. On-site duties required five days per week.

Qualifications

• Bachelor's degree preferred.
• 2+ years of IT customer service and asset management experience.
• Experience provisioning and supporting PCs for staff.
• Experience with Windows OS and productivity tools (Outlook, Teams, M365).

Responsibilities

• Assign ServiceNow requests and related tasks to Analysts while maintaining SLA and OKR.
• Unbox, image, box and provision PC devices to all staff.
• Schedule appointments with staff and confirm first-day provisioning is complete (email, Office, biometrics, apps).
• Scan equipment, image PCs, deliver and set up requests.
• Monitor provisioning queue and minimize pending tickets per person.
• Ensure all requests follow provisioning policies and guidelines.
• Validate asset management systems for accuracy (physical and digital).
• Follow processes provided by Team Lead and perform QA checks.
• Maintain a clean, organized, safe work environment.
• Provide weekly statistics to Team Lead on request.

Skills

IT customer service

Technical troubleshooting

Asset management

PC provisioning

Windows OS

Email applications

Office 365 / M365

ServiceNow

Teams / Outlook

Education

Bachelor's degree preferred

Tools

ServiceNow

M365

Outlook

Teams

Job description

5 days on site in Washington, DC required

Essential Job Functions

• Assign ServiceNow requests and all related tasks to Analysts in the team. Maintain agreed upon SLA and OKR for all assigned work and work to maintain exemplary work ethic in the team
• Unbox, image, box and provision PC devices to all staff
• Schedule appointments with staff and confirm first day provisioning has been complete (including setup of Email, Office, Biometrics, Applications and more)
• Scan all received equipment, imaging computers with a standard image, delivery and setup of PC request
• Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
• Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines
• Confirm accuracy of all asset management related systems including physical
• Follow established and tested process and procedures provided by the Team Lead
• Validate Provisioning through defined quality assurance procedures
• Ensure work environment is maintained (clean, organized, and safe)
• Provide weekly statistics to Team Lead on a regular basis, or on demand
• Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience

• Education: Bachelor's degree preferred
• Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
• Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
• Experience with operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook, Teams
• Ability to assemble and configure typical equipment configurations for PCs or laptops

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.