Desktop Support Specialist

Insight Global; Mount Juliet (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) after 90 days

PTO

Job summary

Insight Global is seeking a Desktop Delivery Analyst for on-site support in Mount Juliet, TN. You will manage PC configuration, deployment, ticket handling, and act as site lead for on-location issues while collaborating with other tech teams.

The role requires 2+ years in Windows environments, AD/Windows Server experience, and knowledge of Office 365/Azure. On-site duties and strong communication are essential for success in a fast-paced environment.

Qualifications

• 2+ years deploying and supporting Windows 10 environments.
• 2+ years with Windows Server & AD (DHCP/DNS).
• 1-3 years of Office 365 & Azure Cloud offerings.
• Experience with server and application security remediations.
• General knowledge of servers, networks, apps and their interactions.

Responsibilities

• Provide technical leadership for project initiatives within desktop environment constraints.
• Participate in technical assessments for hardware, software tools, and OS.
• Train and assist team members and end users on current software platforms and new tech adoption.
• Manage and improve security of PC endpoints across the enterprise.

Skills

Windows 10

Windows Server AD

Office 365 Azure

Security remediation

Networking basics

Project coordination

Active Directory GPO

Education

High School diploma or higher

Job description

Shift: Monday-Thursday 7am to 4:30pm; Friday 8am to 12pm

Duration: Long Term Contract - 1+ year to Hire

Compensation:

Starting at $28.00/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Description:

The Desktop Delivery Analyst role is to provide on site support for PCs, peripherals and business critical office productivity software leveraged by our Destaco colleagues. In addition, the Desktop Delivery Analyst will serve as the local technical point of contact for ticket management, PC configuration/deployment, issue escalation, and site lead for resolving on location issues identified by other technical support teams.

Knowledge & Experience

• 2+ years experience deploying and supporting Windows 10 environments
• 2+ years working with Windows Server & Active Directory environments (understanding of DHCP and DNS)
• 1-3 years of experience in Office 365 & Azure Cloud Offerings
• Experience with server and application security remediations
• General knowledge of servers, networks, applications and how they interact
• Project management and support resource coordination experience
• Ability to implement, administer, and troubleshoot Active Directory and Group Policy Objects as they relate to desktop configurations

Formal Education & Certification

• High School diploma or university degree with 2+ years of work experience
• Areas of focus Computer Science, Information Technology, Computer Engineering, Management Information Systems

Personal Attributes

• Good written and oral communication skills
• Strong technical documentation skills
• Ability to conduct research into database issues, standards, and products as required
• Highly self-motivated and directed
• Good interpersonal skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment

Work Conditions

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components
• Lifting and transporting of moderately heavy objects, such as computers and periphera

Responsibilities

• Provide technical leadership for project iniatives ensuring the solutions are developed considering the current desktop environment and constraints
• Participate in technical assessments for new hardware, software tools, and operating systems
• Train & facilitate team members and end users in use of current software platform along with adoption of new technologies
• Manage and provide recommendations to improve the overall security of the PC end points across the enterprise

Operational Management

• Management of the IT New Hire Process
  • PC Imaging, Mobile Phone, Desk Setup/Phone, Day 1 Suppoport
  • Partner with Business Application Owner for patching (application & security), outage coordination, and upgrade approaches
• Inventory & Project Management
  • Ensure onsite PC Inventory is accurate and provide recommendations for regional stock levels by computer type
  • Work with local management team to research and present cost effective technical solutions to expressed business needs
  • Coordination of resources across multiple support teams to address end user issues and challenges
  • Monitoring user feedback to identify opportunities to improve support or changes to existing process
  • Active Participant in translating application needs or other changes to the IT Portfolio into desktop requirements