Workstation Specialist

Cygnus Professionals Inc; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Part time

Job summary

A leading technology consulting company based in Harrisburg is seeking a Workstation Specialist to provide support for workstations and laptops. The ideal candidate will have 3+ years of experience in deploying and supporting PCs in a large enterprise environment. Responsibilities include troubleshooting device issues, managing support tickets, and ensuring device compliance. Effective communication skills and ability to work as a team player are essential for this role. The position requires onsite interviews and priority will be given to local candidates.

Qualifications

• 3+ years of experience deploying PCs and user support in an enterprise.
• Experience managing PC images and domain environment.
• Proficient in installing and repairing PC hardware.

Responsibilities

• Provide workstation and laptop support, including deployment and troubleshooting.
• Monitor incident queues and manage support tickets.
• Collaborate with IT teams for device compliance monitoring.

Skills

Deploying PCs and providing support

Developing, testing, maintaining PC images

Installing and configuring PC hardware

Repairing PCs by replacing components

Managing profiles and certificates

Scripting with VBS and PowerShell

Application Support for MS Office 365

Tools

SCCM

Microsoft Office 365

Active Directory

Job description

Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus has strong footprints in more than 4 countries with more than 25 satisfied customers. We strive to extend our presence across industries and geographies with our industry-focused business excellence.

Cygnus Professionals Inc. has been named by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC) as one of the “Fast 100 Asian American Businesses” – joining the country’s fastest-growing Asian American-owned companies, based on percentage revenue growth over the immediate past two years.

Job Description

Job Title: Workstation Specialist

Location: Harrisburg, PA

Duration: 6 Months

Position Type: Contract

Interview Type: In-Person

Job Description:

Provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting.

***This requisition requires onsite in-person first round interviews only.***

***Client would prefer candidates local to the Harrisburg, PA Area.***

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escape issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Qualifications

Required Skills:

• Deploying PC’s and providing support to end users in a large enterprise environment (500 PC’s +). Required 3 Years
• Develop, test, maintain PC images. Required 3 Years
• Experience supporting PC’s in a large domain environment. Required 3 Years
• Install and configure PC hardware and peripherals. Required 3 Years
• Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
• Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years
• Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
• Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years
• Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years
• Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years
• Scripting with VBS and PowerShell Highly desired 2 Years
• Configuration Management Console queries and reporting. Highly desired 2 Years
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years
• Microsoft Certification. Highly desired
• Able to communicate in a clear manner. Desired
• Change oriented – improve processes and confront difficult circumstances in creative ways. Desired
• Demonstrated customer focus; building strong customer relationships. Desired
• Effectively evaluate information to make correct decisions. Desired
• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired
• Strong team player – collaborate with others, be open to other ways of doing things. Desired
• Interested in emerging technologies demonstrated through training and attending technical events. Desired

Additional Information

All your information will be kept confidential according to EEO guidelines.