PC Provisioning Technician - Washington, DC

Info-Ways; Washington (District of Columbia); On-site; USD 34,440 - 48,216; Full time

Job summary

A technology solutions provider in Washington, DC, is seeking a PC Provisioning Technician for a contract role lasting over 6 months. The position involves installing computer images, delivering equipment, troubleshooting issues, and maintaining asset information. Candidates should have at least a Bachelor's degree and 2+ years of experience, particularly in PC imaging and asset management. Strong troubleshooting skills and excellent communication are crucial for this role, which requires effective teamwork and administrative capabilities.

Qualifications

• 2+ years of relevant work experience.
• Experience in Windows Vista / Win-7 PC Imaging and staging.
• Experience in asset management.

Responsibilities

• Install computer image following provided instructions.
• Deliver and install equipment at user locations and troubleshoot.
• Maintain Service Level Agreement while providing service.
• Update asset information in Remedy/PCIM.

Skills

Troubleshooting PC Operating System and Hardware issues

Install standard/client software packages

Follow instructions

Teamwork

Excellent verbal and written communication

Organizational skills

Customer service approach

Pleasant workplace etiquette

Education

Bachelor’s degree

Tools

MS Excel

Job description

PC Provisioning Technician - Washington, DC

Contract

IT

Role: PC Provisioning Technician
Location: Washington, DC
Duration: 6+ Months
BGV will be done for the selected candidates.

Essential Job Functions

• Install computer image, following instructions provided
• Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required
• Ensure Service Level Agreement is maintained when providing service to clients
• Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
• Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM
• Oversee equipment inventory and inform WBG Team Lead stock projections to allow time to purchase
• Follow established and tested process and procedures provided by the WBG Team Lead
• Validate installation through defined quality assurance procedures
• Ship PC equipment to country offices when required
• Fill-in, review, and turn-in tracking documents on a daily/weekly basis
• Ensure work environment is maintained (clean, organized, and safe)
• Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand

Educational Qualifications and Experience

• Education: Bachelor’s degree
• Role Specific Experience: 2+ years of work experience relevant to the duties and accountabilities of the position
• Experience in Windows Vista / Win-7 PC Imaging and staging
• Experience in asset management

Certification Requirements

None specified

Required Skills/Abilities

• Strong knowledge of troubleshooting PC Operating System and Hardware issues
• Ability to install a client’s standard/core software packages and new releases of these packages as instructed in written guidelines
• Ability to follow instructions
• Capacity to assume increasing responsibility
• Ability to work effectively in a team environment
• Excellent verbal and written communications skills
• Excellent administrative skills: organized, efficient, detail oriented, and versatile
• Excellent customer service approach to dealing with people at all levels
• Exhibit pleasant, professional, and courteous workplace etiquette

Desired Skills/Abilities

• Proficiency in MS Excel

Pluses for Levels (level II, III)

Experience Matrix for Levels

Experience Matrix for Levels

• Level I - 2+ years of experience

Application Information

1. Full Name
2. Work Authorization
3. Contact Number
4. Email ID
5. Skype ID
6. Current location
7. Willing to relocate
8. Rate/hr

All your information will be kept confidential according to EEO guidelines.