PC Programs Supervisor: Resettlement & Case Management Lead

Catholic Charities Diocese; San Diego (CA); On-site; USD 60,000 - 69,000; Full time

Job summary

Catholic Charities Diocese is seeking a PC Programs Supervisor to train, mentor, and supervise case management staff serving clients in PC-PIR and PC-ICM programs. The role ensures services comply with CCUSA guidelines and agency policies while coordinating resettlement activities.

The ideal candidate will guide staff through complex cases, promote culturally and linguistically appropriate services, and monitor data, budgets, and deliverables to support successful client outcomes.

Qualifications

• Associate degree and/or 1-3 years of relevant experience in social services and/or nonprofit work.
• Excellent communication and interpersonal skills.
• Ability to train and mentor staff effectively.
• Strong organizational and time management skills.
• Ability to work collaboratively with a diverse team.
• Bilingual in English and other language spoken by Refugees.

Responsibilities

• Train and mentor new case managers to ensure they are equipped with the necessary skills and knowledge.
• Ensure compliance with organizational standards and the CCUSA Cooperative Agreement.
• Attend all trainings provided by CCUSA to stay current with updated policies and PC-PIR core services.
• Provide guidance on complex cases involving medical issues, disabilities, mental health concerns, housing crises, and other vulnerabilities.
• Ensure clients receive culturally and linguistically appropriate services.
• Approve and monitor direct assistance requests.
• Monitor data entry and reporting requirements.
• Track program deliverables, outcomes, and expenditures.
• Develop, coordinate, and implement a resettlement service plan for primary refugees for the first 90-day period of their arrival to the United States.
• Collaborate with other departments to ensure a cohesive approach to service delivery.
• Coordinate transportation and interpretation for appointments and enrollments.
• Provide housing orientation and conduct 30-day home visits to ensure standards are met.
• Translate documents as needed.

Skills

Mentoring

Staff Training

Communication

Time management

Team collaboration

Bilingual

MS Office

Data management

Education

Associate degree

Tools

Microsoft Office Suite

Data management software

Job description

Catholic Charities Diocese is seeking a PC Programs Supervisor to train, mentor, and supervise case management staff serving clients in PC-PIR and PC-ICM programs. The role ensures services comply with CCUSA guidelines and agency policies while coordinating resettlement activities.

The ideal candidate will guide staff through complex cases, promote culturally and linguistically appropriate services, and monitor data, budgets, and deliverables to support successful client outcomes.