Initial Resettlement Case Manager

Paycom - ATS; Newport News (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Commonwealth Catholic Charities in Newport News, VA is seeking an Entry Level Resettlement Services Specialist to support ORR-eligible clients during their initial resettlement period. The role involves coordinating housing, connecting to services, and ensuring timely access to benefits within PIR contract timeframes.

Responsibilities include pre-arrival planning, airport pickups, needs assessments, referrals to healthcare and community resources, documentation, and collaboration with donors and

Qualifications

• High School Diploma or equivalent required; three years related experience preferred.
• Bachelor’s degree is preferred.
• Valid driver’s license required.

Responsibilities

• Provides initial resettlement services to ORR-eligible individuals within PIR timeframes.
• Coordinates long-term housing, transportation, and access to essential goods.
• Performs needs assessments and connects clients to healthcare and community resources.
• Maintains documentation and case notes to ensure program compliance.
• Engages with donors, volunteers, and community partners to support clients.

Skills

Interpersonal skills

Oral communication

Written communication

Problem solving

Documentation

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Details

Level: Entry, Job Location: NewportNewsOffice - Newport News, VA 23606, Position Type: Full Time, Education Level: High School, Salary Range: $17.94 - $22.42 Hourly, Travel Percentage: Up to 25%, Job Category: Nonprofit - Social Services

About CCC

Since 1923, Commonwealth Catholic Charities (CCC) has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 7 locations throughout Virginia.

CCC provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information (including family medical history) in all aspects of employment including selection, job assignment, compensation, discipline, termination and benefits, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the agency.

Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check.

SUMMARY

This position provides initial resettlement services to ORR-eligible individuals through the Program of Initial Resettlement (PIR), a component of the Preferred Communities (PC) Program. The position supports clients during their initial resettlement period by addressing immediate needs, connecting individuals to services and community resources, and assisting clients in successfully transitioning and adapting to life in the United States. Services are time-limited and must be provided within established PIR contract timeframes to support client self-sufficiency and ensure compliance with program and agency requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts Pre-Arrival Planning, including arrangement of long-term housing prior to arrival, securing lease and furniture so house is prepared upon arrival
• Meets new refugee arrivals at the airport of final destination and transport them to housing.
• Provides material support and essential goods such as groceries, weather-appropriate clothing, diapers, etc.
• Conducts Needs Assessment and Service Planning to lay a strong foundation for achieving early self-sufficiency by including initial needs, barriers, and resettlement goals.
• Conducts in-person home visitsto assess client needs, provide services, and monitor progress toward established goals.
• Assists clients with applications for ongoing ORR and mainstream benefits.
• Orients clients to their new community and provides information regarding services, resources, and daily life in the United States.
• Assists clients in obtaining required domestic medical screenings and connects clients with appropriate healthcare resources.
• Connect clients to additional services based on identified needs
• Provides or arranges transportation for refugees to attend scheduled appointments
• Coordinates with donors, volunteers, faith-based groups and other community members to enhance in kind donations and resources for the agency
• Maintains detailed written and electronic documentation on service provision including the maintenance of orderly case files, case forms, online case management systems and completing routine case notes to ensure compliance with internal policies and accountability for the use of ORR funds.
• Manages case stipends, documents and monitors all direct assistance expenditures, to ensure compliance with internal policies and accountability for the use of ORR funds.
• Completes required services within the specified time frame provided by the PIR contract to ensure compliance with internal policies and accountability for the use of ORR funds.
• Completes monthly and quarterly reports on case status and service provision
• Engages with key community service providers and participates in consultations meetings to improve collaboration and services and support successful outcomes
• Ensures all initial resettlement services are communicated either through interpretation to the client or in any language mutually understood by staff and the new arrival or their family members, to ensure full comprehension and informed decision-making.
• Maintains organized, clean, and accessible storage areas and workspaces.
• Represents the Agency in the community and workplace in a professional and ethical manner.
• Demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
• Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills.
• Utilizes a basic knowledge of Microsoft Office applications.

Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required with three years of related experience; bachelor’s degree preferred. Valid driver’s license required.

WORK ENVIRONMENT

The work environment is favorable.

DIRECT REPORTS

None