PC Programs Supervisor

Catholic Charities Diocese; San Diego (CA); On-site; USD 60,000 - 69,000; Full time

Job summary

Catholic Charities Diocese is seeking a PC Programs Supervisor to train, mentor, and supervise case management staff serving clients in PC-PIR and PC-ICM programs. The role ensures services comply with CCUSA guidelines and agency policies while coordinating resettlement activities.

The ideal candidate will guide staff through complex cases, promote culturally and linguistically appropriate services, and monitor data, budgets, and deliverables to support successful client outcomes.

Qualifications

• Associate degree and/or 1-3 years of relevant experience in social services and/or nonprofit work.
• Excellent communication and interpersonal skills.
• Ability to train and mentor staff effectively.
• Strong organizational and time management skills.
• Ability to work collaboratively with a diverse team.
• Bilingual in English and other language spoken by Refugees.

Responsibilities

• Train and mentor new case managers to ensure they are equipped with the necessary skills and knowledge.
• Ensure compliance with organizational standards and the CCUSA Cooperative Agreement.
• Attend all trainings provided by CCUSA to stay current with updated policies and PC-PIR core services.
• Provide guidance on complex cases involving medical issues, disabilities, mental health concerns, housing crises, and other vulnerabilities.
• Ensure clients receive culturally and linguistically appropriate services.
• Approve and monitor direct assistance requests.
• Monitor data entry and reporting requirements.
• Track program deliverables, outcomes, and expenditures.
• Develop, coordinate, and implement a resettlement service plan for primary refugees for the first 90-day period of their arrival to the United States.
• Collaborate with other departments to ensure a cohesive approach to service delivery.
• Coordinate transportation and interpretation for appointments and enrollments.
• Provide housing orientation and conduct 30-day home visits to ensure standards are met.
• Translate documents as needed.

Skills

Mentoring

Staff Training

Communication

Time management

Team collaboration

Bilingual

MS Office

Data management

Education

Associate degree

Tools

Microsoft Office Suite

Data management software

Job description

POSITION TITLE:

PC Programs Supervisor (PC-ICM & PC-PIR)

REPORTS TO:

RS Program Manager

FLSA STATUS:

Non-exempt

TIME COMMITMENT:

Full-time (40 hours/week); some evenings and weekends

SALARY:

$29 - $33 per hour, DOE

POSITION SUMMARY

The Preferred Communities Program Supervisor is responsible for training, mentoring, and supervising case management staff serving clients through the Preferred Communities – Program for Initial Resettlement (PC-PIR) and Preferred Communities Intensive Case Management (PC-ICM) programs. This position ensures that all services are delivered in compliance with the CCUSA Cooperative Agreement, program guidelines, and agency policies.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterdaymay not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embracenew practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

• Train and mentor new case managers to ensure they are equipped with the necessary skills and knowledge.
• Ensure compliance with organizational standards and the Catholic Charities USA (CCUSA) Cooperative Agreement.
• Attend all trainings provided by Catholic Charities USA (CCUSA) to stay current with updated policies and PC-PIR core services.
• Provide guidance on complex cases involving medical issues, disabilities, mental health concerns, housing crises, and other vulnerabilities.
• Ensure clients receive culturally and linguistically appropriate services.
• Approve and monitor direct assistance requests.
• Ensure funds are used appropriately and documented properly.
• Monitor data entry and reporting requirements.
• Review reports submitted to funders and management.
• Track program deliverables, outcomes, and expenditures.
• Develop, coordinate, and implement a resettlement service plan for primary refugees for the first 90-day period of their initial arrival to the United States.
• Ensure that all services are delivered effectively and efficiently, meeting the needs of clients.
• Collaborate with other departments to ensure a cohesive approach to service delivery.
• Initiate and submit check requests according to the PC-PIR per capita budget and ensure all check requests are submitted on time to ensures that vendors are paid on time.
• Provide pre-arrival services such as identifying and arranging affordable housing, apartment furnishings, conducting home-safety inspections and requesting initial financial assistance.
• Coordinate and deliver post-arrival services.
• Provide an initial assessment of newly enrolled clients and provide initial home visit withfollow-up visits as needed.
• Establish a resettlement plan with clients.
• Instruct and educate clients about financial responsibility and adherence to a PC-PIR budget plan.
• Provide ongoing support and follow-up for all services according to the individual resettlement plan throughout the PC-PIR eligibility period.
• Provide referrals to eligible services such as CalFresh, Medi-CAL, Wilson-Fish or Match Grant or CalWORKs.
• Provide refugees with an orientation to public benefits and community resources including information about how to access public transportation.
• Coordinate transportation and interpretation for TANF-CalWORKs appointments, medical appointments and school enrollments as needed.
• Provide housing orientation to newly arrived clients and conduct 30-day home visits to document that housing and furnishings meet program standards.
• Maintain comprehensive, accurate and up to date online case files
• Prepare case files for review and/or monitoring activities in coordination with Program Compliance Monitor, and funders.
• Translate documents as needed.
• Responsible for the completion of an PC-PIR period report 90 days after arrival.
• Attend department, program and 1-on-1 supervision meetings as required.
• Other related duties as assigned

QUALIFICATIONS:

• Associate degree and/or a minimum of 1-3 years of relevant experience in social services and/or nonprofit work.
• Excellent communication and interpersonal skills.
• Ability to train and mentor staff effectively.
• Strong organizational and time management skills.
• Ability to work collaboratively with a diverse team.
• Proficiency in the language and cultural background of one or more of the refugee populations served by the program.
• Knowledge of/familiarity with or ability to learn quickly the resources and providers (governmental, civic, social, educational, economic, faith-based, etc.) that are available within the community/county to help refugees achieve successful initial resettlement.
• Work independently in a safe and appropriate manner. Demonstrate both problem solving and problem prevention skills.
• Commitment to the mission and values associated with the agency and the program, including compassion, competency, accountability, social justice and respect for others.
• Bilingual in English and other language spoken by Refugees.
• Excellent verbal and written communication
• Ability to communicate effectively and tactfully with clients, co-workers, and other individuals in a diverse, multicultural work environment
• Proficiency with Microsoft Office Suite and other office software required
• Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License
• Safe driving record as demonstrated by a DMV report that shows no violations or restrictions
• Must successfully complete a background check and TB test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. The employee must travel to various locations as required by the program. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.