PC/Printer Field Technician

Kforce Inc; Newport News (VA); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Kforce Inc. is seeking a full-time PC/Printer Field Technician in Newport News, VA. This on-site role involves consumer and commercial hardware support for laptops, desktops, RPOS, and workstations, with printer knowledge a big plus.

The ideal candidate has hands-on hardware repair experience, strong customer-facing skills, and the ability to handle multiple tasks in a dynamic environment. OT and non-traditional schedules may be required.

Formación

• High School diploma or GED plus hardware training; college preferred.
• Availability for overtime and non-traditional shifts.
• Onsite customer facing experience required.
• Hardware repair experience and technical/mechanical aptitude.
• Ability to learn new technology and work independently.

Responsabilidades

• Configure hardware and software, install and repair PC/Printer hardware.
• Respond to on-site service events and manage escalations as needed.
• Work in a fast-paced environment with multiple daily tasks and pressures.

Conocimientos

Onsite customer facing experience

Hardware repair aptitude

Technical/mechanical aptitude

Ability to handle multiple stressors

Self-contained and resourceful

Educación

High School diploma/GED

College preferred

Hardware technology training

Descripción del empleo

Responsibilities

Kforce is immediately adding a full-time PC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Newport News, VA. Overview: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This person will work in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget. It is imperative that the PC/Printer Field Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Responsibilities

Kforce is immediately adding a full-time PC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Newport News, VA. Overview: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This person will work in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow business in a profitable manner and within budget. It is imperative that the PC/Printer Field Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Requirements

• High School diploma/GED or equivalent, plus additional hardware technology training; College preferred
• Availability to work both scheduled and unscheduled overtime
• Participate in assigned work during non-traditional workdays, holidays and shift work
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.