PC/Printer Field Technician

Kforce Inc; City of Rochester (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Kforce Inc is seeking a full-time PC/Printer Field Technician in Rochester, NY to support a nationwide electronics client. This customer-facing role involves hardware setup, repair, and on-site service for PC products including laptops, desktops, RPOS and workstations; printer knowledge is a big plus.

You will join a fast-paced team, handle multiple service events, and work with client management to ensure timely, high-quality resolutions.

Qualifications

• High School diploma or GED required; hardware training is a plus.
• Experience with hardware repair and basic troubleshooting.
• Ability to learn new technologies and support customers onsite.

Responsibilities

• Provide on-site PC/Printer field service and repair.
• Configure hardware, software and basic network components as needed.
• Interact with customer management to deliver timely, quality service.

Skills

Onsite customer facing

Hardware repair

Mechanical aptitude

Learning new technology

Overtime availability

Education

High School diploma or GED

Hardware technology training

College preferred

Job description

Responsibilities

Kforce is immediately adding a full-time PC/Printer Field Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rochester, NY. Summary: This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This person will work in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success. This is a team-based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow the business in a profitable manner and within budget. It is imperative that the PC/Printer Field Technician understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Requirements

• High School diploma/GED or equivalent, plus additional hardware technology training; College preferred
• Availability to work both scheduled and unscheduled overtime
• Participate in assigned work during non-traditional workdays, holidays and shift work
• Onsite customer facing experience
• Technical/mechanical hardware repair experience
• Demonstrated technical/mechanical aptitude for learning new technology

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.