Printer Repair Technician

Experis Technology Group; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

ManpowerGroup's client is seeking a Printer Repair Technician to join their field support team in Rochester, NY. You will provide on-site service to configure, install, and repair printer hardware and components, diagnosing issues with logical methods and clear communication with customers.

The role requires strong mechanical aptitude, hands-on repair experience, and the ability to lift up to 50 pounds. Overtime and shift work may be required in a fast-paced environment aimed at maintaining

Qualifications

• Onsite, customer-facing experience with strong interpersonal verbal and written communication skills.
• Technical/hardware repair experience with aptitude for learning new technology.
• Strong mechanical aptitude, including comfort working with tools and alignment apparatus.
• Ability to troubleshoot printer issues and, when applicable, work with third-party software, networks, and switches.
• Ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds; willingness to work scheduled and unscheduled overtime and participate in non-traditional workdays, holidays, and shift work.

Responsibilities

• Provide reactive, on-customer-site service to configure, install, and repair printer-related hardware and associated components.
• Diagnose and troubleshoot printer hardware problems using logical, systematic technical/mechanical methods.
• Support customers by managing critical service events, escalating when needed, and assisting in technical action plans to remediate PC/print issues.
• Balance and prioritize multiple activities and service commitments while meeting contractual and business expectations.
• Deliver customer-ready solutions by aligning technical work with the customer's business needs and HP's contractual commitments.

Skills

Mechanical aptitude

Onsite experience

Customer-facing

Troubleshooting

Job description

Our client, HP PC/Printer field break/fix services is seeking a Printer Repair Technician to join their team. As a Printer Repair Technician, you will be part of a customer-facing field support team supporting HP's PC Products customers. The ideal candidate will have strong mechanical aptitude, the ability to logically troubleshoot hardware issues, and the confidence to communicate clearly with customers on-site, which will align successfully in the organization.

Job Title: Printer Repair Technician

Location: Rochester, NY

What's the Job?

Provide reactive, on-customer-site service to configure, install, and repair printer-related hardware and associated components. Diagnose and troubleshoot printer hardware problems using logical, systematic technical/mechanical methods. Support customers by managing critical service events, escalating when needed, and assisting in technical action plans to remediate PC/print issues. Balance and prioritize multiple activities and service commitments while meeting contractual and business expectations. Deliver customer-ready solutions by aligning technical work with the customer's business needs and HP's contractual commitments.

What's Needed?

Onsite, customer-facing experience with strong interpersonal verbal and written communication skills. Technical/mechanical hardware repair experience with demonstrated aptitude for learning new technology. Strong mechanical aptitude, including comfort working with tools and alignment apparatus. Ability to troubleshoot printer issues and, when applicable, work with third-party software, networks, and switches. Ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds; willingness to work scheduled and unscheduled overtime and participate in non-traditional workdays, holidays, and shift work.

What's in it for me?

Cell phone reimbursement and a laptop/tablet provided.

Opportunity to work in a fast-paced, constantly changing environment where your technical skills directly impact customer satisfaction.

Team-based support with self-starting, technical/mechanical delivery professionals.

Experience building strong customer relationships while contributing to profitable business outcomes within budget.

Structured expectations around administrative responsibilities, business-based decision making, and standard procedures.

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match Weekly Pay

About ManpowerGroup

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.