PC & Device Support Technician — IT Helpdesk

Office of the Illinois Attorney General; Springfield (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

The Office of the Illinois Attorney General is seeking a Computer/PC Technician to provide professional technical support to end users. Responsibilities include configuring, installing, maintaining, and supporting PCs, laptops, mobile devices, and peripherals, as well as diagnosing and resolving hardware, software, and network problems.

In-office attendance is required in Springfield. Candidates should have an Associate Degree in Computer Science, Information Technology, or related field and a

Qualifications

• Associate degree or equivalent with 1 year of technical experience.
• Ability to support hardware and software for end users.
• Strong customer service and communication skills.

Responsibilities

• Configure, install, maintain and support PCs, laptops, mobile devices and peripherals.
• Resolve user problems by diagnosing hardware, software and network issues.
• Maintain inventory and records of equipment and software in ticketing systems.
• Provide timely user assistance by phone or field support and ensure customer satisfaction.
• Collaborate with IT team on tasks and projects; travel may be required.

Skills

PC Hardware

PC Troubleshooting

Networking Basics

Windows OS

MacOS

Education

Associate Degree in Computer Science or IT

Job description

The Office of the Illinois Attorney General is seeking a Computer/PC Technician to provide professional technical support to end users. Responsibilities include configuring, installing, maintaining, and supporting PCs, laptops, mobile devices, and peripherals, as well as diagnosing and resolving hardware, software, and network problems.

In-office attendance is required in Springfield. Candidates should have an Associate Degree in Computer Science, Information Technology, or related field and a