In-Office IT Support Technician: PCs, Laptops & Mobile

Illinois Attorney General; Springfield (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Illinois Attorney General in Springfield seeks a PC Technician to configure, install, maintain and support PCs, laptops, mobile devices and peripheral hardware and software for end users. You will install operating systems, set up equipment, and troubleshoot across Windows, iOS, macOS and Linux.

The role requires an Associate Degree in CS/IT or related field with at least one year of experience, strong customer service and communication skills, ability to lift 50 pounds, and in-office work with

Qualifications

• Requires an Associate Degree in Computer Science, IT, or related field with 1 year of technical experience.
• Ability to provide customer support for hardware and software problems.
• Document customer requests and activities; guide users through difficulties; lift up to 50 pounds.
• Strong oral and written communication, excellent customer service and phone etiquette.
• Knowledge of PC hardware, peripherals, and operating systems; travel may be required.

Responsibilities

• Install and upgrade operating systems and software for end users.
• Configure, troubleshoot, and support PCs, laptops, mobile devices, and peripherals.
• Diagnose hardware/software problems and coordinate repairs with vendors.
• Maintain inventory and asset records in the agency systems.
• Provide timely in-office user support with clear progress updates.

Skills

Customer service

Oral and written communication

Team collaboration

Education

Associate Degree in Computer Science / Information Technology or related field

Tools

Windows

macOS

iOS

Linux

MS Office

Printer configuration

Job description

Illinois Attorney General in Springfield seeks a PC Technician to configure, install, maintain and support PCs, laptops, mobile devices and peripheral hardware and software for end users. You will install operating systems, set up equipment, and troubleshoot across Windows, iOS, macOS and Linux.

The role requires an Associate Degree in CS/IT or related field with at least one year of experience, strong customer service and communication skills, ability to lift 50 pounds, and in-office work with