PBX - Telephone Operator (Overnight Availability Required)

Hyatt Hotels Corporation; Burlingame (CA); On-site; USD 37,000 - 50,000; Full time

Job summary

Hyatt Hotels Corporation seeks a PBX Telephone Operator (overnight availability) within the Guest Services team to manage high-volume calls with courtesy and professionalism.

Based at Hyatt Regency San Francisco and related properties, the role requires excellent typing, clear communication, and a friendly, reliable attitude to deliver outstanding guest experiences around the clock.

Qualifications

• Must be able to work overnight and weekends/holidays.
• Excellent phone manner and ability to handle high call volume.
• Strong typing skills and accurate record-keeping.
• Fluent English is required.
• Knowledge of Hyatt properties is helpful.

Responsibilities

• Operate the PBX system handling incoming and outgoing calls.
• Address inquiries and complaints professionally and timely.
• Maintain records of calls and reservations.
• Coordinate reservations and provide resort information.
• Collaborate with front desk, housekeeping, and maintenance.
• Provide directions and information to callers and visitors.
• Respond to emergencies calmly and with good judgment.

Skills

Typing skills

Phone demeanor

Communication skills

English fluency

Dependable/punctual

PBX knowledge

Computer applications

Team collaboration

Tools

PBX phone systems

Resort information systems

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

PBX - Telephone Operator (Overnight Availability Required)

Guest Services

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The PBX Telephone Operator is responsible for answering incoming calls and must have good typing skills, a pleasant attitude and excellent phone demeanor. This individual will serve as the operator for Hyatt Regency San Francisco, Grand Hyatt San Francisco, and Hyatt Regency San Francisco Airport. They must work well with handling a high volume of calls and should be comfortable and able to answer questions relating to each hotel.

The hourly rate for this position is $31.33.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

• Operate the PBX telephone system and handle all incoming and outgoing calls efficiently and professionally.
• Handles customer inquiries and complaints, resolving issues in a timely and professional manner
• Maintains an accurate record of all incoming and outgoing calls
• Schedules reservations and appointments as needed
• Maintains accurate and updated information of Resort amenities and activities
• Keeps the communication equipment in good working condition
• Routinely conducts inspection check for quality assurance
• Responds to emergency situations calmly and efficiently
• Always maintains a courteous and professional demeanor
• Excellent communication skills, both verbal and written
• Must be dependable, reliable, and punctual
• Knowledge of PBX phone systems, computer applications, and resort information
• Ability to speak fluent English
• Must be willing to work flexible hours including evenings, overnight, weekends, and holidays
• Ability to work in a fast-paced environment with high accuracy and attention to detail.
• Collaborate with other departments, including the front desk, housekeeping, and maintenance
• Provide excellent customer service to all callers and visitors, answering their inquiries, providing information and directions as needed.

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