PBX Operator

Montage International; Healdsburg (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Montage International's PBX Operator role is the heartbeat of the hotel's communication system, handling all incoming and outgoing calls and guest requests with a positive and professional approach. We value strong verbal and written communication, multi-tasking ability, and excellent telephone etiquette to deliver prompt, courteous service and coordinate messages across departments.

Attendance and reliability are essential, with a focus on guest satisfaction and seamless operations across the

Qualifications

• High School Diploma or equivalent required.
• Clear and effective verbal and written communication skills required.
• Must be willing and able to multi-task.
• Basic knowledge of computers and computer-aided research required.
• Must have excellent telephone etiquette and customer service skills.

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls.
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary.
• Forwarding messages and faxes as needed to guests and various departments.
• Answering basic inquiries for guests in a courteous and efficient manner.
• Maintaining awareness of daily events, restaurant, entertainment, and special events in local area.
• Ensuring wake up calls are properly monitored and promptly placed within hotel policies.

Skills

Verbal communication

Written communication

Multi-tasking

Telephone etiquette

Customer service

Education

High School Diploma

Equivalent

Tools

Phone system

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in local area
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job related duties as assigned

QUALIFICATIONS

• High School Diploma or equivalent required
• Previous communications or switchboard experience preferred
• Clear and effective verbal and written communication skills required
• Must be willing and able to multi-task
• Basic knowledge of computers and computer-aided research required
• Must have excellent telephone etiquette and customer service skills

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale* for this position is $24.25 *The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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