Telephone Operator

Hyatt Vacation Ownership; United States; On-site; USD 28,000 - 33,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a customer-focused associate to handle guest calls, record requests, and provide information and wake-up services. You will operate the front desk communications, log messages, and coordinate with departments to resolve guest needs with accuracy and courtesy.

The role requires a full-time schedule, weekend/holiday availability, and the ability to work well under pressure while maintaining professional communication and attentive service.

Qualifications

• Weekend and holiday availability required.
• Full-time shift availability.
• Experience in guest services is helpful.

Responsibilities

• Answer and log guest calls and questions, and resolve concerns.
• Operate the telephone switchboard and transfer calls as needed.
• Provide wake up calls, messages, and guest information access instructions.

Skills

Customer service

Telephone etiquette

Tools

POS system

Job description

Hourly Rate: $22.00

JOB SUMMARY

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Hourly Rate: $22.00
Shift:1st,2nd

Must be available to work weekends and holidays
Fulltime

CORE WORK ACTIVITIES

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others; support team to reach common goals.

• Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.

• Enter and locate information using computers and/or POS systems.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.

• Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.