PBX - Telephone Operator

Hyatt Hotels Corporation; Vail (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free meals for every shift

Free on-site parking

Sick pay (1 hour per 30 hours)

Discounted & complimentary hotel roomN

Retirement Savings Plan

Basic Life Insurance

PTO up to 17 days in first year

Opportunities to work around the world

Ski Pass Bonus

Job summary

Grand Hyatt Vail is seeking a PBX Telephone Operator to answer incoming calls, assist guests, and provide information about hotel services and local attractions. The role requires a courteous phone demeanor and the ability to manage a high volume of inquiries with professionalism.

The position offers an hourly pay rate starting at $17.50 per hour, with pay commensurate with experience. A friendly, service-driven attitude is essential to fitting into Hyatt's guest-focused culture in Colorado's

Qualifications

• Excellent verbal communication and phone etiquette.
• Ability to type accurately and fast.
• Customer-focused with a friendly, professional demeanor.
• Ability to work a flexible schedule, including holidays and weekends.

Responsibilities

• Answer incoming calls to the resort and assist guests.
• Maintain a high level of professionalism with a courteous phone manner.
• Provide information about hotel services, policies, and local area.
• Handle a high volume of calls efficiently.

Skills

Typing skills

Phone etiquette

Customer service

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options,comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service. We care for people so they can be their best.

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. The pay rate for this position starts at $17.50/hour. Actual pay will be commensurate with experience.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Annual of Season Ski Pass Bonus

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This application window is anticipated to be open at a maximum of 30 days from September 9th to October 8th or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit hyatt.com/careers to apply .

Qualifications

A true desire to satisfy the needs of others in a fast paced environment. Refined verbal communication skills. Ability to sit for long periods of time. Must be able to work a flexible schedule, including weekends and holidays. Proficient in basic computer skills. Customer service experience preferred

Caption by Hyatt Central Sydney | Sydney , NS , AU

Grand Hyatt San Francisco | San Francisco , CA , US

Our family is always growing. Want to be in the know?