PBX - Telephone Operator

Hyatt Hotels Corporation; Scottsdale, Northern (AZ, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Discounted & Complimentary Hotel RoomN

Job summary

Hyatt Hotels Corporation at Grand Hyatt Scottsdale Resort seeks a PBX Telephone Operator to handle incoming calls, assist guests, and support front desk operations. The role emphasizes a courteous, efficient phone presence and solid computer skills in a fast-paced resort environment.

The starting rate is $19.00 per hour, with opportunities to engage across guest services and hospitality platforms while contributing to a culture of care and belonging. Full-time hours include weekends and holidays.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods.
• Must be able to work a flexible schedule, including weekends and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Opportunities to work around the world with Hyatt Hotels and Resorts.

Responsibilities

• Answer incoming calls to the resort with a pleasant attitude and good typing skills.
• Assist at the front desk with check-ins and check-outs when needed.
• Handle a high volume of calls and respond to hotel information inquiries.

Skills

Customer service

Verbal communication

Typing skills

Basic computer skills

Tools

PBX system

Hotel reservation systems

Job description

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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

Starting rate: $19.00 per hour

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude, and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls, and should be comfortable and able to answer questions relating to the Hotel. This Candidate may also need to assist at the desk with check-ins and check-outs.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods.
• Must be able to work a flexible schedule, including weekends and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Opportunities to work around the world with Hyatt Hotels and Resorts

Benefits & Perks

• Discounted & Complimentary Hotel Room Nights
• Enjoy free employee meals in our employee dining hall
• Free covered parking
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Tuition/Wellness reimbursement, up to $1,000 a year!
• Employee Stock Purchase plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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