PBX - Telephone Operator (Full-Time Winter Seasonal)

Hyatt; Park City (UT); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meals during shift

Ski pass

Job summary

The Grand Hyatt Deer Valley in Park City, Utah is seeking a Seasonal PBX Phone Operator to warmly respond to incoming calls, provide information about the resort, and route inquiries to the appropriate departments. The role requires a friendly attitude, strong typing, and comfort with high call volumes.

Hyatt offers employees benefits and a supportive, inclusive culture. The position may require working weekends and holidays, with opportunities to grow within a premier ski resort environment.

Qualifications

• Refined verbal communication skills.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Answer incoming calls to the resort with a pleasant demeanor and professional phone etiquette.
• Assist guests with information about the hotel and local area as needed.
• Handle a high volume of calls and route inquiries accurately.

Skills

Verbal communication

Customer service

Basic computer skills

Fast-paced environment adaptability

Job description

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Seasonal PBX Phone operator is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Ski Pass
• Excellent training, professional development and more
• *Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills
• Customer service experience preferred