Front Desk Agent/Host - Full Time

Hyatt Hotels Corporation; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel room nights

Employee meals

Free parking

Medical/Dental/Vision

Retirement savings

Tuition reimbursement

Stock purchase plan

Job summary

Hyatt Hotels and Resorts seeks a Front Desk Host at our Scottsdale property. You will assist guests with check-in/check-out, handle requests, and provide information on local attractions.

Training across Front Office areas will prepare you to support telephone operations and Grand Club duties, delivering exceptional service. Applicants should enjoy a fast-paced environment, maintain polished communication, and be able to stand for long periods while lifting up to 30 lbs.

Qualifications

• Experience in hospitality or customer-facing roles preferred.
• Ability to stand for long periods.
• Flexibility to work mornings, afternoons, evenings, weekends and holidays.
• Proficiency with basic computer systems and transacting guest accounts.

Responsibilities

• Assist guests with check-in/check-out and registration processes.
• Handle guest inquiries and promote hotel services and local attractions.
• Answer guest phone calls and perform as Telephone Operator.
• Provide exemplary front desk service and contribute to a seamless guest experience.
• Support Front Office operations across departments as needed.

Skills

Customer service

Verbal communication

Flexible schedule

Computer skills

Tools

POS system

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."\

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage–beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleague’s become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

** Starting rate: $18.50, plus 20% commission on Upsells

Role & Responsibilities include but are not limited to:

Candidates’ primary role will be as a Host at the Front Desk. However, they will be expected to actively participate in all areas of Front Office, including responsibilities as a Telephone Operator and within the Grand Club. We welcome enthusiastic applicants who are eager to learn. Comprehensive training will be provided across all areas of the Front Office, helping you grow your skillset and contribute to the exceptional service we offer our Guests.

The Front Office Host position is designed for our Guests to have a seamless experience at our resort. This highly visible role gives opportunity for elevated conversation and has a direct impact on creating the Guest experience. The Front Desk Host will be responsible for, but not limited to; assisting Guests with the registration process, account settlements, communication of hotel services and promotion, providing guests with information about local attractions/restaurants, in and around Scottsdale, and answering guest phone calls.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Previous experience in luxury hotel preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Must be able to work a flexible schedule, including mornings, afternoons, evenings and weekends & holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.
• Ability to work in a fast-paced environment with moderate lifting.
• Ability to stand and lift up to 30 lbs.

Opportunities to work around the world with Hyatt Hotels and Resorts

Discounted & Complimentary Hotel Room Nights

Enjoy free employee meals in our employee dining hall

Free covered parking

Medical Dental and Vision Insurance (Full-time colleagues)

Retirement savings plan

Excellent training and professional development

Tuition/Wellness reimbursement, up to $1,000 a year!

Employee Stock Purchase plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We areexcited thatyou havechosen to express interest in joining Hyatt Hotels and Resorts.We willbe sure to take a look at your application and get back to you within a week of your submission. Thankyou for your patience while we do so.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Proof of eligibility to work in the United States is required, as well as a completed background check.

Hyatt Regency Lake Tahoe Resort, Spa and Casino | Incline Village , NV , US

Our family is always growing. Want to be in the know?